- First Name
- Bill
- Joined
- May 17, 2022
- Threads
- 11
- Messages
- 22
- Reaction score
- 34
- Location
- Central Texas
- Vehicle(s)
- Ford
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
Before disclosing the vendor, let me say that I had an excellent vendor experience with a product that, unfortunately, simply didn't fit my Bronco.
My question is: What do you expect from a vendor, form whom you order an accessory and that accessory doesn't fit/work as you expect?
Vendors frequently have policies such as: "restocking fee" or "once installed, can't be returned," or "no refunds on shipping costs."
Here's the scenario. You order a product. A product that simply must be installed before one can determine if it works. [This isn't a matter of wrong color or something like that.] You install it according to directions and your Bronco won't accept it.
Should you have to pay the shipping back to vendor?
Should you suffer a restocking fee?
What should vendor do; refund all of the purchase price?
What do you all think?
My question is: What do you expect from a vendor, form whom you order an accessory and that accessory doesn't fit/work as you expect?
Vendors frequently have policies such as: "restocking fee" or "once installed, can't be returned," or "no refunds on shipping costs."
Here's the scenario. You order a product. A product that simply must be installed before one can determine if it works. [This isn't a matter of wrong color or something like that.] You install it according to directions and your Bronco won't accept it.
Should you have to pay the shipping back to vendor?
Should you suffer a restocking fee?
What should vendor do; refund all of the purchase price?
What do you all think?
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