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The same happened to me with a dealer in MA

They are bunch of assholes. So is Sentry Ford’s service department. Try McGovern Ford of Lowell. I have good experience with their service department. I did not buy from them and got some window drop issue fixed under warranty.

Bonnell Ford?

My dealer actually did a pretty good job on this issue for me…

I would to recommend to just make online morning appointment on a weekday and show up. I called before and got scheduled for Feb. From my past experience with other dealers, some senior techs don’t work on weekends and they only do routine services.

Showed up to my online appointment this morning. Everything is fixed in the afternoon. I live 20miles away and they even gave me free Uber rides. Highly recommend! Thx to @Allfun for the recommendation. Did not disappoint. I should have gone to them in the first place.

I guess talking to GM won’t work since I got this reply from the owner on Google Review, just not an apology. 🤣 “This visit was for a Massachusetts state inspection sticker, which are first come first served with no appointment per state regulations. The customer called the day before, and we...

I just don’t understand the attitude. It feels like they have no interest earning my business at all. I asked “What if my engine fails? Do I still have to wait for two months for an appointment?” They told me “It is what it is.” 🤣

Went to another dealer for state inspection appointment . Brought this SSM up with them. They did not even bother to check the issue or look up the SSM. Just told me the next available appointment is in two months. I mentioned that everything is in the SSM and should be relatively simple. They...

Just called McGovern and got scheduled for February… Found that I can schedule online for this week. We will see how it goes and hope they have the right tech to do it. Unfortunately they told me they don’t do loaner cars. Hope it’s not taking too long otherwise I will have to find my own...

Thx a lot. BTW, how is it supposed to be? Opening the door with the glass no wobbling or a little wobbling?

Yep. I wouldn’t trust them with anything after that though. They were so disappointed when I told them I did not buy from them.

Bonnell Ford. From their assistant service manager. I actually had an appointment with them for State inspection today. When I got there, they told me they were too busy and may not be able to do it before closing. When I asked them about the SSM, that’s what they told me.

I am looking to get my Bronco checked for SSM 50477 - 2021-2022 Bronco - Short Drop Window Feature - Contact With Weather Strip When Opening. Anybody could recommend a dealership? Thx. One dealership told me they only do that on Broncos bought from them.

Central Ford in CT

I got an email yesterday from my local dealer asking for 10k over MSRP. 🤣

This one happens to be a four door. Just what I wanted. 😂

I picked an appointment before lunch this time and gave them the chance. 🤣

Except for test drive, I never go to the dealership unless the price is agreed and I am really to buy. Otherwise they would just play the game all day long. 🤣

I basically used Ford’s inventory search to find all the trim and options I desire within the max 100-mile radius and left my contacts. Most of them are customer orders and some of them are abandoned orders. Even though all of them have ADM, you can feel some dealers are eager to sell. Then I...