Actually surprised that we don't get more of these stories. I am anticipating the same cold shoulder when I bring my Granger baby back to Northern IL where I think more than a few dealers are on the FBI most wanted list. Total crooks. Will be watching this thread.
Wow. Even if they change their mind I would not take it there and would be looking for a different service department.
Yes!
They are bunch of assholes. So is Sentry Ford’s service department.
Because warranty pays 1/3 to 1/2 less than the same retail job? If you're a commissioned technician and Motors pay 1.0 and Ford pays .5, you just took a pay cut. No dealer or technician can survive doing warranty repairs and oil changes, period.
Oh, yeah, I'm well aware of that aspect. I was a flat rate tech for many years.
I agree incremental service business is a good idea when you have the capacity to. As more broncos are delivered we will see more of these threads. The truth is, dealers are going to prioritize customers that purchase from them or have been long time service customers before "visiting owners". It's comes down to a matter of resources and trying to retain existing customers already doing business with the dealer. Techs are bailing out of this industry like a clown car on fire because of the cuts to warranty rates, vehicle complexity, constant tool expenses and a list of other stuff. Some of the pay portion of this is on the dealer, a majority is Ford's fault. They're trying to fix some of these issues but it's probably too late for a lot of dealers and techs.
