- First Name
- Phil
- Joined
- Jun 25, 2023
- Threads
- 6
- Messages
- 52
- Reaction score
- 37
- Location
- Plano Texas
- Vehicle(s)
- 2023 Bronco Wildtrak
- Your Bronco Model
- Wildtrak
- Thread starter
- #1
I have had the best experiences with the sales team I work with at my dealership. But not so much at their service department. My last vehicle had warranty issues, and I had to leave it with them for weeks before they could even look at it. Once, they kept it forever, and the problem turned out to be
a connector did not get plugged in during the previous visit. (A 15 minute fix.)
I had a wiring harness installed on my Bronco and went to a Lincoln dealer to avoid the delays. (Got five star treatment.)
Today, I am having my first oil change where I purchase my vehicles. The only reason I am here is because they sent me a coupon to get it done for free and it expires today. The service advisor tried to convince me that I did not need the service because I am at 1000 miles and a break in oil change is not required. He then proceeded to be very condescending and treated my like a idiot when I told him I wanted it anyway.
I have done business here for decades. It didn’t used to be like this. I know one of the service advisors fairly well. Last time I talked to him I could tell there were things he wanted to say, but he wouldn’t. Almost like he felt someone was listening.
Anyone else having experiences like this?
a connector did not get plugged in during the previous visit. (A 15 minute fix.)
I had a wiring harness installed on my Bronco and went to a Lincoln dealer to avoid the delays. (Got five star treatment.)
Today, I am having my first oil change where I purchase my vehicles. The only reason I am here is because they sent me a coupon to get it done for free and it expires today. The service advisor tried to convince me that I did not need the service because I am at 1000 miles and a break in oil change is not required. He then proceeded to be very condescending and treated my like a idiot when I told him I wanted it anyway.
I have done business here for decades. It didn’t used to be like this. I know one of the service advisors fairly well. Last time I talked to him I could tell there were things he wanted to say, but he wouldn’t. Almost like he felt someone was listening.
Anyone else having experiences like this?
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