- First Name
- Ray
- Joined
- Jul 30, 2020
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- 2
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- 229
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- 563
- Location
- Southern Indiana
- Vehicle(s)
- 21 Wildtrak 23 Bas Squatch 93 Mustang 87 mustang
- Your Bronco Model
- Wildtrak
Jeez!
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Auto 10 Speed scraping sound
- Thread starter HarveyBirbman
- Start date
- Watchers 2
- First Name
- Harry
- Joined
- Nov 2, 2023
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- 5
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- 26
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- 5
- Location
- Ashburn, VA
- Vehicle(s)
- Bronco 22'
- Your Bronco Model
- Big Bend
- Thread starter
- #17
Final Update
I arrived at the shop to do a test drive for the issue only to find out the lead service advisor who was taking point in the shop was fired. I call this a W only in the sense that there was a reason that things degraded so badly. This person allegedly set the shop back months. All of the customers in the shop but 1 was there to find out what happened to their car. Ranging from weeks to a month of getting no updates.
The person who handled intake of customers gave the techs terrible notes, i read mine, nothing close to what i was describing. The issue as it turns out was a noisy solenoid. The senior tech on-site explained to me that this will quiet down...and of course, it has.
This chapter has come to a close.
The lessons that i have taken away from this are that
- if the shop seems to be in a state of disaster, it is likely due to an important person in the chain failing
- the short drop window fix is something that we may have to fix on our own based on shop traffic
- the 10 speed is noisy and gets better with age as i have noticed
- the seat belt recall is best no to be installed, just makes more unnecessary noise
- persistence pays off, being polite is a every effective tool to get what you need (loaner car)
- do your best to avoid the dealership shop unless absolutely necessary
I arrived at the shop to do a test drive for the issue only to find out the lead service advisor who was taking point in the shop was fired. I call this a W only in the sense that there was a reason that things degraded so badly. This person allegedly set the shop back months. All of the customers in the shop but 1 was there to find out what happened to their car. Ranging from weeks to a month of getting no updates.
The person who handled intake of customers gave the techs terrible notes, i read mine, nothing close to what i was describing. The issue as it turns out was a noisy solenoid. The senior tech on-site explained to me that this will quiet down...and of course, it has.
This chapter has come to a close.
The lessons that i have taken away from this are that
- if the shop seems to be in a state of disaster, it is likely due to an important person in the chain failing
- the short drop window fix is something that we may have to fix on our own based on shop traffic
- the 10 speed is noisy and gets better with age as i have noticed
- the seat belt recall is best no to be installed, just makes more unnecessary noise
- persistence pays off, being polite is a every effective tool to get what you need (loaner car)
- do your best to avoid the dealership shop unless absolutely necessary
