Bluetooth phone connection only static and sounds really bad

[Kramku1]

When my phone is connected to the bronco anyone I call can only here static and sounds really bad any idea

Sponsored

 

[Nxtr06]

I’m having same issue. I’m going to try to delete phone and pair again. It may just be a glitch in the matrix.

 

[Kramku1]

I tried that multiple times and made calls without car running radio off etc,if you have luck let me know

 

[gomezoscar]

Picking up this thread 1 this is definitely a software issue for the car, so I will be specific about my conditions so someone @Ford can QA:

• 2021 4 door Bronco badlands with 12” screen and B&O stereo
• Phone connects to vehicle and can make and receive clear calls
• If I adjust volume using the head unit control knob or change gears, such as from Drive to Reverse, the phone becomes scratchy
• Phone will not become clear unless I disconnect from the car and talk on my phone device or end the call and call back from the vehicle
• This issue is very predictable to reproduce

Please advise, thanks!

Sponsored