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My 2022 Badlands in currently in for repairs after being damaged during a break in attempt. Three windows were damaged or shattered, the modular roof mid-panel was damaged, and the frame in front of the passenger front window was dented.
It’s been in the shop since last Tuesday(6/7). I was updated today saying they didn’t know when repairs would be completed due to wait time for replacement parts from Ford. I immediately suspected the roof panel but it turns out it’s the windows and the guides. I’m not super surprised by the delay but a little frustrated with the not knowing. I’m paying out of pocket for a rental currently. This is not sustainable indefinitely. I am not using a Ford dealership. This may have been a mistake.
What have others in similar situations experienced? What is a reasonable response on my part. I’m frustrated and would like to have my truck back. I chose this shop because they were the most responsible and most motivated to get the job done. Unfortunately my faith in them is being tested. Their original estimate was 4-5 days and now they are simply saying they don’t know.
Looking for feedback on every part of this story….lol.
Edit: The parts list -
M2DZ7820554AA - R Applique - delayed status
M2DZ7821410A - R Front Door Glass - ordered 06/08 w/ 1-2 weeks projected for arrival (we should hopefully see this month)
M2DZ78222A84B - R Front Guide - delayed status
M2DZ7825712A - R Rear Door Glass - ordered 06/08 w/ 1-2 weeks projected for arrival (we should hopefully see this month)
I also attached their initial estimate.
It’s been in the shop since last Tuesday(6/7). I was updated today saying they didn’t know when repairs would be completed due to wait time for replacement parts from Ford. I immediately suspected the roof panel but it turns out it’s the windows and the guides. I’m not super surprised by the delay but a little frustrated with the not knowing. I’m paying out of pocket for a rental currently. This is not sustainable indefinitely. I am not using a Ford dealership. This may have been a mistake.
What have others in similar situations experienced? What is a reasonable response on my part. I’m frustrated and would like to have my truck back. I chose this shop because they were the most responsible and most motivated to get the job done. Unfortunately my faith in them is being tested. Their original estimate was 4-5 days and now they are simply saying they don’t know.
Looking for feedback on every part of this story….lol.
Edit: The parts list -
M2DZ7820554AA - R Applique - delayed status
M2DZ7821410A - R Front Door Glass - ordered 06/08 w/ 1-2 weeks projected for arrival (we should hopefully see this month)
M2DZ78222A84B - R Front Guide - delayed status
M2DZ7825712A - R Rear Door Glass - ordered 06/08 w/ 1-2 weeks projected for arrival (we should hopefully see this month)
I also attached their initial estimate.
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