Zero customer service response

[irishmurph01]

Not my first rodeo with @StickerFab, but they seem to be slipping into a trend of not fulfilling orders in a timely manner. I saw a recent post with OP having a similar experience. I ordered from the site directly on May 18, and here we are 24 days later with zero updates and no customer service besides an AI bot to speak of. I’ve had fairly positive experiences before, they have forgotten to ship a previous order but they were very attentive when I reached out. I’ve heard zero after 3-4 attempts at using their “chat now” feature on the site. So frustrating. Be better StickerFab, if you cant handle the workload, either open the checkbook and pay higher wages for workers, or slow down your business. If you can’t keep up, don’t put the stress on the consumer. Not a good look

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[4x4TruckLEDs.com]

Try texting them: 904-878-0023

I was going to say email them but I can't find an email address or contact form on their site, weird.

 

[irishmurph01]

I just got the email that the package is on the way. I get it, things happen, but you need to be attentive to a customer who is waiting for a package over two weeks over due. Not asking for anything besides an update. Thanks for your reply 4x4

 

[4x4TruckLEDs.com]

I just got the email that the package is on the way. I get it, things happen, but you need to be attentive to a customer who is waiting for a package over two weeks over due. Not asking for anything besides an update. Thanks for your reply 4x4

Wish I had a better answer. MY GUESS, is that he's overwhelmed with orders. I think he's a 1 man operation and does it after hours (has a regular day job). Based on the videos I saw where he operates out of his garage/driveway. Sooo coming from that myself It can get overwhelming and a lot. When we first started out I was operating out of my basement many years ago and had a day job.

That's my guess. Also printing stickers takes a long time so if he's got lots of orders I bet it takes a lot and he gets backed up.

 

[irishmurph01]

Wish I had a better answer. MY GUESS, is that he's overwhelmed with orders. I think he's a 1 man operation and does it after hours (has a regular day job). Based on the videos I saw where he operates out of his garage/driveway. Sooo coming from that myself It can get overwhelming and a lot. When we first started out I was operating out of my basement many years ago and had a day job.

That's my guess. Also printing stickers takes a long time so if he's got lots of orders I bet it takes a lot and he gets backed up.

I love the all American dream!! And I hope he has a tough time counting all the money, but if he needs help, he needs to find it. I need a supplemental income for my bronco habit @StickerFab. If only I was in FL

 

[4x4TruckLEDs.com]

I love the all American dream!! And I hope he has a tough time counting all the money, but if he needs help, he needs to find it. I need a supplemental income for my bronco habit @StickerFab. If only I was in FL

He's hiring according to his website

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