- First Name
- Kelly
- Joined
- Feb 13, 2021
- Threads
- 1
- Messages
- 39
- Reaction score
- 63
- Location
- Boston, MA
- Vehicle(s)
- 2023 2-Door Badlands/2.7/Lux/Oxford White
- Your Bronco Model
- Badlands
- Thread starter
- #1
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I would figure that Ford customer service would need to fix it. And when I say customer service I mean Ford database developers.Good morning everyone!
I placed an in-store order back on 2/13, got the confirmation email almost immediately so I figured all was well. A few days later I realized my Ford account was still showing just the reservation, and brought this to the attention of my dealer who claimed it was an issue on Fordās end and they were waiting to get it fixed.
After weeks of going back and forth and learning on here that it needed to be fixed on the dealers end, they finally resolved the issue. Except now my order date says 3/20/21, 1 day after the cutoff. I am pissed. Is there any way I can either have Ford or my dealer change the time stamp to reflect me doing everything right on my part and actually having my order in weeks ago?! I am looking to you guys from now on because I have little confidence left in my dealer.
Thanks!
So the dealer did get my order in on that day, he just didnāt link it with my reservation. I got an email from Ford confirming the order was placed. Customer service could see my reservation that wasnāt converted, and they could also see the order which wasnāt linked to any reservation.What, exactly, email did you get back in February? Could be a couple things depending on who it came from and what it said.
Ahh I see. My bad I initially thought you went in and got your reservation āin-storeā on February.Shouldāve included this, my res date is actually 10/4 which I know is still a bit later, I figured I wouldnāt be getting mine until the end of this year at the earliest but I didnāt know if not getting it in by the cutoff would make a big difference in that or not.
Thanks! Iām going to call them and see what they say. Iām just mostly disappointed because I really want to get the build estimate, even if it tells me June 2022 I just want to have a date so I can get a better grasp on how aggressively to start saving for my down payment, ya know?Ahh I see. My bad I initially thought you went in and got your reservation āin-storeā on February.
In that case...I still think what I said applies. October is still late (Iām August and feel that Iām in the same ālateā boat). But you may have more motivation to try and talk to Ford to see if they can change the order date. You have a confirmation email for your order which shows them you tried to make it happen in February.
Good luck my man.
Thanks! Yeah you totally got it, I guess I just didnāt know if the order cutoff date would affect more down the line than just the first 3 months of production. I feel more at peace now, lol.Kelly, I don't think it will make that much difference. My res date is 10/04 also, and I wholly expect mine to be a '22 delivered in late spring. early summer if I'm lucky.. That means my dealer will contact me again when the '22 order banks open, and we'll start all over again. I'm thinking that your 03/20 order date would only affect you if your Bronco was going to be built in the first 3 months of '21 production. This is all predicated on the fact that I understand your question correctly
Good deal Kelly. Since we're both a 10/04 res. I'll buy you a Coke if we're there at the same time.Thanks! Yeah you totally got it, I guess I just didnāt know if the order cutoff date would affect more down the line than just the first 3 months of production. I feel more at peace now, lol.
Iām in!!!Good deal Kelly. Since we're both a 10/04 res. I'll buy you a Coke if we're there at the same time.
Look at the bright side. Youāre probably the first order for 3/20Good morning everyone!
I placed an in-store order back on 2/13, got the confirmation email almost immediately so I figured all was well. A few days later I realized my Ford account was still showing just the reservation, and brought this to the attention of my dealer who claimed it was an issue on Fordās end and they were waiting to get it fixed.
After weeks of going back and forth and learning on here that it needed to be fixed on the dealers end, they finally resolved the issue. Except now my order date says 3/20/21, 1 day after the cutoff. I am pissed. Is there any way I can either have Ford or my dealer change the time stamp to reflect me doing everything right on my part and actually having my order in weeks ago?! I am looking to you guys from now on because I have little confidence left in my dealer.
Thanks!
Edit: My reservation date is 10/4. I know this means I most likely wonāt be getting it until AT LEAST the end of this year but probably next year, so now Iām wondering if the cutoff date would affect my place in line at all?
Edit 2: Think I got my answers, friends. With my later res date, the cutoff date shouldnāt affect much for me. I feel a lot better now, hello anxiety!