customer service

Hey y’all! 👋 I’m Brittany, the new Brand Engagement & Product Experience Specialist here at ORACLE Lighting, and I couldn’t be more excited to be officially connecting with this awesome community! I’ve been part of the ORACLE family for over 5 years now—some of you might remember me as the...

This is a bit of a rant but want to see if others are having similar issues. Ordered the upgraded Ford Performance steering rack. Took 2 months to get in after what seems like it was just forgotten in the ordering process. Finally shows up at a dealership that for some reason, the ford...

We Need Your Help! At Hooke Road, our customers are at the heart of everything we do. To ensure we continue to provide the best possible service, we’re conducting a Customer Service Survey and would love to hear your thoughts! Why Participate? —— Your Voice Matters ·Shape the Future · Quick...

I ordered a set of S.I.T.H. front bumper shackles for my modular bumper on 4/27. I’ve sent them 3 emails requesting status of the shackles with zero response. Original estimate was 6 weeks. Really unhappy with their customer service. Has anyone had a similar experience? @EIGHTLUG

Hi all - first, this is an awesome community and a great source of information. I don’t like to complain, but I’m almost at my wits end dealing with a leaking MIC at the windshield frame for the fifth time. 2023 2dr Badlands Sas 7spd with 5k miles. Picked up from dealership Wednesday (3/6)...

Northridge4x4 is committed to providing the #1 customer service in the industry and we pride ourselves on listening to our customers. With that said, we have made a change in 2024 to have a industry leading return policy. Its pretty simple. You have 60 day window to return an item and all you...

I write here because of my great frustration, my new Bronco already has 3 weeks in the dealer (south Florida)for the recall of the seat belt and two screws with rust on the wheels (warranty), and the dealer's response is that they do not have enough staff and I have no other option but to wait...

How do you get a straight answer from Ford? original order placed 25 January 2022. 4 Door Black Diamond Hard Top 2.3 with manual re ordered by Dealer 9 September 2022 received Email from Ford 19 January 2023 your vehicle is scheduled for production. received VIN and window sticker blend date...

/bitch and moan my bronco has 11,000 miles on it. It has a broken motor mount. Extremely doubtful that I as the driver somehow broke the motor mount, therefore would be covered under warranty. called six dealers in southeast Michigan, no one can get me in until mid February. So I am supposed...

I called the ford marketing line this morning in hopes I had gotten scheduled yesterday. Since my dealer hasn’t gotten back to me today, and my impatience got the better of me, I was hoping to get some information. The representative told me that I have a VIN, but that I have not been scheduled...