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Hi!
Does anyone on this forum have a contact at Ford Corporate? My Bronco ownership has been an absolute nightmare. I know a lot of this is just really bad luck but it is souring my experience of something that I was so excited for during the lengthy reservation period.
The last time I drove my Bronco was January 17th. Since then it has been down with some sort of 4x4 issue (stranding me for 8 hours waiting for Ford Roadside assistance to fail to tow me out and forcing me to pay for my own recovery) and sitting at my dealership "waiting for parts".
During most of this time my dealership lent me a Bronco so I would not be without transportation. This past weekend I was a victim of a t-bone hit and run in this vehicle. There's a whole mystery embedded in there about who pays for what that I don't even have the energy to get into. (My insurance company seems to be handling all the communications). Meanwhile my request to my dealer for another loaner vehicle while I continue to wait for mine to be fixed was met with a "sorry we dont have any" and dead silence to my request for funds for a rental vehicle.
Regarding the wait for parts: I have opened a case with Ford Customer Care but keep getting the "someone will call you back in 24 hours" runaround. Nobody has called me back and there have been no updates on my case when I call in. I know that the part is probably backordered just like everything else these days but I really need help getting another car.
I trusted Ford when I bought this Bronco because I believed in their product but also because I thought they would have my back if anything went wrong. Instead I am stranded without transportation and dealing with headache after headache. All I want is to be back behind the wheel of my Bronco.
Most of this post was just me venting so I appreciate whatever moral support comes from you guys on the forum reading this. I can post pics of the smashed dealership loaner if anyone is morbidly curious.
-Sam
Does anyone on this forum have a contact at Ford Corporate? My Bronco ownership has been an absolute nightmare. I know a lot of this is just really bad luck but it is souring my experience of something that I was so excited for during the lengthy reservation period.
The last time I drove my Bronco was January 17th. Since then it has been down with some sort of 4x4 issue (stranding me for 8 hours waiting for Ford Roadside assistance to fail to tow me out and forcing me to pay for my own recovery) and sitting at my dealership "waiting for parts".
During most of this time my dealership lent me a Bronco so I would not be without transportation. This past weekend I was a victim of a t-bone hit and run in this vehicle. There's a whole mystery embedded in there about who pays for what that I don't even have the energy to get into. (My insurance company seems to be handling all the communications). Meanwhile my request to my dealer for another loaner vehicle while I continue to wait for mine to be fixed was met with a "sorry we dont have any" and dead silence to my request for funds for a rental vehicle.
Regarding the wait for parts: I have opened a case with Ford Customer Care but keep getting the "someone will call you back in 24 hours" runaround. Nobody has called me back and there have been no updates on my case when I call in. I know that the part is probably backordered just like everything else these days but I really need help getting another car.
I trusted Ford when I bought this Bronco because I believed in their product but also because I thought they would have my back if anything went wrong. Instead I am stranded without transportation and dealing with headache after headache. All I want is to be back behind the wheel of my Bronco.
Most of this post was just me venting so I appreciate whatever moral support comes from you guys on the forum reading this. I can post pics of the smashed dealership loaner if anyone is morbidly curious.
-Sam
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