- First Name
- Andrew
- Joined
- Jul 29, 2020
- Threads
- 3
- Messages
- 78
- Reaction score
- 243
- Location
- Westport, CT
- Vehicle(s)
- 2022 Badlands
- Your Bronco Model
- Badlands
- Thread starter
- #1
Sorry if this has been addressed, but my dealer just called me to tell me that my order has been placed, but that they are not allowed to connect it to the reservation I had in 2020. Is this correct given I only had a reservation and not an order (I was waiting for manual sasquatch package before ordering).
I called them when I got the email from Ford last week to submit my order and rather than using the online conversion, they told me to use the ‘order with dealer’ flow which I assume caused something to break in the process not connecting the original reservation to the new order. I feel incredibly disappointed at this point, but they say there is nothing that can be done. Can calling the main Ford support line help with this kind of issue or has anyone been in a similar position this year?
I called them when I got the email from Ford last week to submit my order and rather than using the online conversion, they told me to use the ‘order with dealer’ flow which I assume caused something to break in the process not connecting the original reservation to the new order. I feel incredibly disappointed at this point, but they say there is nothing that can be done. Can calling the main Ford support line help with this kind of issue or has anyone been in a similar position this year?
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