Ford dealership snapped bolts to skid plate.

[Spillage]

So, I'm at the dealership getting an oil change and was informed that the oil change techs snapped the bolts while removing my skid plates. They blamed it on the me taking it on the sand dunes and said the sand build up caused the issue and are making me pay for it. Could there be any truth to this or do you think they're passing the buck?

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[Bronco574]

Talk to Dealership Owner, old school is U break it, u fix it!

 

[Rydfree]

So, I'm at the dealership getting an oil change and was informed that the oil change techs snapped the bolts while removing my skid plates. They blamed it on the me taking it on the sand dunes and said the sand build up caused the issue and are making me pay for it. Could there be any truth to this or do you think they're passing the buck?

So the Bronco is not designed to go in sand ? That would be my question and how many did they snap off before they decided you should pay for it ?

 

[JBlanco]

A dealership passing the blame to the owner and not taking responsibility for their actions, Yes, I 100% believe there is truth to this...

GM vehicles had (or still have) plastic lugnuts cosmetic covers, I had this tech that was doing a rotation on my 2005 Pontiac GTO and used his impact gun to remove the lugnuts and destroyed the covers. Instead of replacing them, he super glued them and I noticed after driving home that the centripetal force made the super glue spill out to the rim. The dealership had to refinish my rim and replace all damaged caps.

 

[userdude]

If it were an independent oil change place, you'd probably also be out of luck. Try to escalate. I assume the bolts can be removed and new ones used, and not replace the plates. That should be easier to get paid by a dealership.

 

[Aonarch]

That is wild! No, the dealer tech broke them, it is their responsibility.

I bet they hit them with an air gun at maximum uggas.

 

[Spillage]

[QU
OTE="Rydfree, post: 2034872, member: 11112"]
So the Bronco is not designed to go in sand ? That would be my question and how many did they snap off before they decided you should pay for it ?
[/QUOTE]
2 bolts, they claim I didn't do an underbody wash( which I did ) then I asked how the heck is underbody wash gonna get between the skid plate and the underbody. They looked dumbfounded and couldn't answer me.

 

[adamruiz2001]

Bullshit, they broke it, then they need to make it right and repair/fix what they broke and damaged! Talkl to someone in charge, and move up the chain to get your ride back the way it went in!

 

[Spillage]

If it were an independent oil change place, you'd probably also be out of luck. Try to escalate. I assume the bolts can be removed and new ones used, and not replace the plates. That should be easier to get paid by a dealership.

Apparently they have to drill them out and re tap the holes. But I agree, the dealership should pay, they broke it, they buy it.

 

[userdude]

2 bolts, they claim I didn't do an underbody wash( which I did ) then I asked how the heck is underbody wash gonna get between the skid plate and the underbody. They looked dumbfounded and couldn't answer me.

Two bolts?!? It's penny pinching buck-passing CYA to charge for it. Also, how did they do one, then go, "Oh, let's try another one". I bet the oil tech isn't too experienced.

My opinion, they should've just fixed it and let you know it happened and how they made it right. It's not like they drilled a hole in a diff, for instance. Cheap fix.

 

[BlueBronco]

Sounds like the tech forgot lefty-loosie and went full ugga-ugga and snapped the bolts tightening them instead of loosening them.

No way a bit of sand build up is going to bind the bolts to the point of failure when removing them.

Absolutely no way I would be paying for that either. A matter of fact, I would stop them from doing anymore work, immediately talk to the service manager or even the GM and have them repair the bolts.

Again, I would not trust them to proceed with any service work. They have proven themselves incompetent and negligent.

 

[JimL]

That is wild! No, the dealer tech broke them, it is their responsibility.

I bet they hit them with an air gun at maximum uggas.

"Maximum uggas." LMAO!!!

 

[Az_Squatch_Bronco]

So, I'm at the dealership getting an oil change and was informed that the oil change techs snapped the bolts while removing my skid plates. They blamed it on the me taking it on the sand dunes and said the sand build up caused the issue and are making me pay for it. Could there be any truth to this or do you think they're passing the buck?

Nope...no way. How does sand build up in a skid plate that affects the bolts?

Ask them to show you how that happened.

Ask for the Bolts to inspect - if the heads are snapped off they either do not know lefty loosey righty tighty or they over torqued them.

Then ask them that if this was their vehicle if they would accept that. Get the service manager involved....

Might need to drug test the tech as well......

 

[Spillage]

Update : Just spoke with the service director and made my case as to why this is in now ay way my fault. He agreed with me and told me there would be no charge to me and they would take care of it. All I'm out now, is just my time ( about 2 hours now ). It just baffles me as to why the service advisor just straight up blamed me for an unforseen issue.

 

[userdude]

Could be worse, I guess...

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