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- #1
<rant>
On the opening night of the reservations for the Bronco I was bemused, frustrated, and then exasperated at the inability to make my reservation.
How could a Fortune 500 consumer brand be Sooooooooooo bad at consumer facing IT and web applications. Then I saw the marketing branding displayed when I got one of the numerous 404s... "Hold your horses, there's been a stampede!"
I remember thinking that some marketing genius decided that forced scarcity through throttling the auto scaling of the reservation site would be a smart thing to do to create buzz... "So many reservation that it CRASHED THE INTERNET!"
But then as time went on I saw the clusterfuck that was the build & price tool. Options not working things not aligning capability wise, limitations in configurations, and a fucking vehicle displayed with no roof for months on end.
Then I noticed that Ford's SSO (single sign-on) system (the thing you login too) was acting fucky on a regular basis as well. Several times it got confused between my Ford account I setup to do the reservation and the Ford account I had previously (same username) in a Ford App to help my neighbor with his car. I had password conflicts several times.
Finally today. I get my survey email. I am REALLY excited to extoll the virtues of Stephens Auto Center and excoriate Ford for letting scumbag dealers fuck over other customers. I spend 20 minutes writing almost the maximum amount possible in the first comment box. Fill out a couple of fields and hit next. Whoopsie doodle! Did that site just not take my input and put me back on the same page with my comment erased? Why yes, yes it did.
Then tonight I decide I want to use some of my Ford Pass points on accessories. Planning on getting them from @flip as a thank you for how helpful he's been on the forum. Get to the generic Ford accessories page, select Bronco, choose a category and "400 Reguest Header or Cookie too Big" courtesy of nginx.
It was never a marketing ploy; Ford is just REALLY REALLY bad at IT.
@Ford Motor Company please please please get your shit together. We get it you make kickass Broncos, please pay somebody other than your cousin's sister's ex-boyfriend's little kid brother Timmy to do your IT. There are actually REALLY good professional companies to do all this!
</rant>
On the opening night of the reservations for the Bronco I was bemused, frustrated, and then exasperated at the inability to make my reservation.
How could a Fortune 500 consumer brand be Sooooooooooo bad at consumer facing IT and web applications. Then I saw the marketing branding displayed when I got one of the numerous 404s... "Hold your horses, there's been a stampede!"
I remember thinking that some marketing genius decided that forced scarcity through throttling the auto scaling of the reservation site would be a smart thing to do to create buzz... "So many reservation that it CRASHED THE INTERNET!"
But then as time went on I saw the clusterfuck that was the build & price tool. Options not working things not aligning capability wise, limitations in configurations, and a fucking vehicle displayed with no roof for months on end.
Then I noticed that Ford's SSO (single sign-on) system (the thing you login too) was acting fucky on a regular basis as well. Several times it got confused between my Ford account I setup to do the reservation and the Ford account I had previously (same username) in a Ford App to help my neighbor with his car. I had password conflicts several times.
Finally today. I get my survey email. I am REALLY excited to extoll the virtues of Stephens Auto Center and excoriate Ford for letting scumbag dealers fuck over other customers. I spend 20 minutes writing almost the maximum amount possible in the first comment box. Fill out a couple of fields and hit next. Whoopsie doodle! Did that site just not take my input and put me back on the same page with my comment erased? Why yes, yes it did.
Then tonight I decide I want to use some of my Ford Pass points on accessories. Planning on getting them from @flip as a thank you for how helpful he's been on the forum. Get to the generic Ford accessories page, select Bronco, choose a category and "400 Reguest Header or Cookie too Big" courtesy of nginx.
It was never a marketing ploy; Ford is just REALLY REALLY bad at IT.
@Ford Motor Company please please please get your shit together. We get it you make kickass Broncos, please pay somebody other than your cousin's sister's ex-boyfriend's little kid brother Timmy to do your IT. There are actually REALLY good professional companies to do all this!
</rant>
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