How did you get your private offer certificate number???

[TxBronc]

So....has anyone had any luck getting their certificate issued after having the problem of it not in the system? My sales manager said he contacted his Ford rep and they promised to get it to the right people to get it resolved but it has not been corrected yet.

I haven’t heard anything as of 1/25, started trying on 1/18. Mine was delivered 1/16/23.

Sponsored

 

[GI_Jo_Nathan]

So....has anyone had any luck getting their certificate issued after having the problem of it not in the system? My sales manager said he contacted his Ford rep and they promised to get it to the right people to get it resolved but it has not been corrected yet.

Someone just posted about getting it fixed in one of the threads. Can't remember which.

 

[GI_Jo_Nathan]

So....has anyone had any luck getting their certificate issued after having the problem of it not in the system? My sales manager said he contacted his Ford rep and they promised to get it to the right people to get it resolved but it has not been corrected yet.

I entirely forgot to post in here after going through this last week. I followed what was said below (thanks again for all the help!!!) The dealer called their rep and talked to them and they had my cert sorted out in less than 24 hours.


Edit - mine was confirmed to not being in the system beforehand. They CAN fix it if you're eligible.

 

[Jonboy199]

I called Ford on this just this morning. They gave me the amount $3,645 and a certificate number from Smart Vincent based on my email and phone#. My original order was 10/30/2020 and is priority code 19 still awaiting a vin. I hope to have it before the end of model year 23 otherwise it goes "poof" (2 Dr BB non SAS)

WeChat number did you call?

 

[Jonboy199]

What number did you call for ford? I was told I have to wait for the bronco to be at dealership. Mine should be in this week.

 

[5PC24]

So....has anyone had any luck getting their certificate issued after having the problem of it not in the system? My sales manager said he contacted his Ford rep and they promised to get it to the right people to get it resolved but it has not been corrected yet.

No, no luck here. I have orders with two dealers. I have my private offer from one dealer and the other dealer is saying they'll just use the one that is in there instead of worrying about creating one for my order with them. I'm going to have to press them more as I'd still like to have both orders and both private offers.

 

[Nobroncoyet]

I called the number I provided my phone and order number and I got my certificate number and value..car just got a vin...

 

[Booback]

What number did you call for ford? I was told I have to wait for the bronco to be at dealership. Mine should be in this week.

Dealer could see mine in their system and reduced the price on delivery - just yesterday.

 

[Sparkee]

Spoke to my sales manager on Friday and told him when speaking with Ford customer service I was given the Transition Offer. He couldn't find it at first then noticed Ford had put in my first name instead of last name effectively reversing my name.
He told me it is applied as a like a rebate being mailed to me after the transaction. Idk.

 

[Rigsurly]

What number did you call for ford? I was told I have to wait for the bronco to be at dealership. Mine should be in this week.

800 392-3673 and I said "Bronco Price Protection Certificate" to the computer and then someone live came on and checked my email, address and phone# and then he gave me the amount and certificate number

 

[TxBronc]

800 392-3673 and I said "Bronco Price Protection Certificate" to the computer and then someone live came on and checked my email, address and phone# and then he gave me the amount and certificate number

I tried this, and got nothing. None of my information has changed.

 

[QuesoBob]

Worked for me. Goodluck

 

[JTBros]

UPdate......Called several different Ford customer service lines and my Private Offer certificate is not there, linked to my name. Received help from someone on the board that ran my info and also confirmed that my certificate is not there. Ordered a 4 door outer banks on 12/8/21. Got pushed to 2023. Switched my order to a 2 door Heritage edition. I'm scheduled for production week of 3/27. According to Ford's website, I'm due $2595 for the 2023 model year transition private offer. Went to the dealership today and sat down with the sales manager. He claimed to have no idea about these "private offers." We went through my file. All the correct info was there. All my order dates, name, address, phone number, email....all correct. My COVP was complete and I have a COVP number. I had to show him the Ford website that details the transition private offer amounts and he agrees that I am due the $2595. No, I'm not sure why I have to show these things to the sales manager. He is now in the process of contacting his Ford Rep to get my certificate issued. I'll keep you updated.

OP did you move? Mine was tied to my address from 3 years ago and not my current one. They had 2 in their system and neither generated the cert. Realized after I hung up it could be tied to my old one.

 

[WTFitsBroncoJ]

This is the info that Ford Chat just gave me:

 

[Brsox]

OP did you move? Mine was tied to my address from 3 years ago and not my current one. They had 2 in their system and neither generated the cert. Realized after I hung up it could be tied to my old one.

I never moved and nothing changed. The sales manager confirmed all my info that was in the system as well as my COVP number. He had no explanation as to why it's not there. He turned it over to his Ford Rep but each rep now has to cover 100 stores. Good move by Ford.

Sponsored