Oracle Lighting: great customer service result

[drmdwebb]

I installed an Oracle Triple LED foglight kit on my 2023 4-door WT. A few weeks later, one of the lights developed condensation:

I reached out to Oracle and they asked me to open the valve on the light, which I did. It sat in my garage with the valve open (in the dry Utah climate) for nearly three weeks, but the condensation only modestly improved, if at all. I reached out to Oracle again and they are sending me a replacement emitter.

Great customer service IMHO.

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[604Bronco]

Great to see a positive customer experience - Makes all the difference when choosing a vendor.

@OracleLights

 

[swami37]

I have one that has been fogged up for a year. Otherwise I love the lights

 

[OracleLights]

I have one that has been fogged up for a year. Otherwise I love the lights

Glad you love the lights but are sorry to hear about your condensation issue. Please take a moment to fill out our online warranty request here: https://www.oraclelights.com/RMA and someone from our customer service department will be in contact with you shortly. Thank you!

 

[drmdwebb]

Glad you love the lights but are sorry to hear about your condensation issue. Please take a moment to fill out our online warranty request here: https://www.oraclelights.com/RMA and someone from our customer service department will be in contact with you shortly. Thank you!

That's not needed. I already communicated with you through email and a replacement is on the way.

 

[OracleLights]

That's not needed. I already communicated with you through email and a replacement is on the way.

Great to hear!

 

[604Bronco]

That's not needed. I already communicated with you through email and a replacement is on the way.

He was quoting @swami37 ‘s post to help them out.

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