Paint flaw poorly repaired at delivery

[Climber]

I received my Bronco in May, a few weeks later, during my first hand wash, I noticed a poorly repaired paint flaw on the rear passenger side near the top. I had a graphic package installed by the dealer, whoever installed the stripes had to see the flaw.

I showed the flaw to the dealer and was informed it must have been the trucking company. Originally, they said they would take care of it so I waited until windshield recall to have the paint repaired.

The dealer will not repair the flaw because it will cost too much to remove the graphic, and do the repair properly. I’m waiting to hear back on their plan to make me whole, but I doubt I’ll like the results. They also attempted to ‘buff it out’ only making it worse by burning the paint a bit with the buffer. Whoever tried to fix it looks like they used white out.

This was after being on ice mountain from January to May.


What do you guys think?

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[Razorbak86]

Pics, please?

 

[Climber]

This is after the buff out

 

[Razorbak86]

They should be able to fix that without affecting the graphics package.

 

[Climber]

It looks like small claims court, here I come! I’ll post how it turns out, good or bad. Disappointed that cost decides what gets fixed, not what’s right

 

[Climber]

It doesn’t need to be perfect, but it needs to be better than that!

 

[Dingbat]

It doesn’t need to be perfect, but it needs to be better than that!

I've done better than that in my front yard with some sand paper, a can of duplicolor, and some rubbing compound.

What they did there is B.S.!

 

[Climber]

I know! If you’re going to do a poop job, don’t do it at all!

 

[redone17]

Sadly, they'll have to remove the graphics and paint the whole panel (perhaps more). But, they should have offered to do the right thing. I had paint issues too - it was taken in and fixed within the first month of ownership.

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