- First Name
- Mark
- Joined
- Apr 28, 2021
- Threads
- 1
- Messages
- 20
- Reaction score
- 15
- Location
- Plymouth, MI
- Vehicle(s)
- 2023 Explorer, 2011 Ranger Sport, 2022 2Dr Bronco
- Your Bronco Model
- Outer Banks
Picked up my 2Dr Eruption Green OBX on April 11, day three reservation. Supposed to receive $1900 for price protection, $400 for 21 price increase and $1500 for 22 price increase. Received the $400 as a credit off the price of the vehicle. Sales person told me I will receive a check from the dealer after they receive the $1500 from Ford supposed to happen within 45 days which is Thursday.....yet to receive the check. Waiting until Friday to contact the dealer if I don't receive the check this week. After reading the price protection document it does say this is the processI was contemplating giving it up on the way there - the spend while more than doable felt unwise.
That all went out the door when I saw it. I fell in love -
I wish I could say the delivery process was smooth. It started out that way until the pricing doc was presented. While the 22 to 22.5 price protection was included, my 21 to 22 price protection was not - even though I told them a few days ago that the cert existed.
They checked on it and then the manager comes over and said I couldn't have both protection discounts. We went back and forth and he eventually calls his GM who tells him I can't have the 22.5 one, but could get the 21 one.
It looked like the deal was going to be put on hold until Monday so they could figure it out. Naturally I got anxious with all the stories about dealers snaking Broncos. That anxiety turned to frustration which was apparent.
It was eventually resolved as we sat at my salesperson's desk reading their discount codes. We found the one for the MY22.5 and while I will admit that the language was a bit unclear, we found the language that cleared it all up.
My issue there isn't with my salesperson (he was great) or the manager (he was patient through my frustration). It is with Ford. How is it that the dealers have to be told the process by the customer? Training and communication stinks.
Just another fail by Ford when it doesn't have to be that way -
At any rate, here she is -
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