- Thread starter
- #1
Almost 2yrs with my 22’ Badlands MT w/ 10k miles and for the most part have been very happy with it. Granted there have been some minor issues but generally very solid. However, I am now dealing with some of the worst dealer service I have ever experienced and am open to your feedback.
Apparently all the symptoms and the 260+ page thread on the MT sync ring TSB wasn’t enough proof for my service advisor that my truck was suffering this failure. His response is that these trucks are made for off-roading and therefore lack proper sound deadening. The sound is normal. That the MT also is prone to “gear rollover” and that it’s also normal. Seriously?
After some hard conversations they are reluctantly perusing the TSB but made a note not to expect anything since it won’t fix the issue and that it’s being done as a good faith gesture. Honestly I have zero confidence that they are actually going to perform the TSB and just say they did. How could I tell right? The car is under warranty, just fix it.
Additionally, It’s throwing several codes all at once for Hill start Accent warning, Hill decent control fault, Powertrain malfunction, Pre collision assist not available. They attribute this to the fog lights I installed. So apparently using the prewired system routed to the overhead AUX switches is interfering with the “gateway” system and causing these codes. So, apparently the using the prewired lighting system severely compromises its drivability. Unbelievable.
Brake system failure warning TSB was addressed and will possibly remedy these codes. Don’t see how they’re related but at this point go for it.
I know they’re are some success stories here and plenty of examples of dealers doing the right thing. It seems that getting your issues resolved properly lies almost entirely with whose hands it’s in.
Apparently all the symptoms and the 260+ page thread on the MT sync ring TSB wasn’t enough proof for my service advisor that my truck was suffering this failure. His response is that these trucks are made for off-roading and therefore lack proper sound deadening. The sound is normal. That the MT also is prone to “gear rollover” and that it’s also normal. Seriously?
After some hard conversations they are reluctantly perusing the TSB but made a note not to expect anything since it won’t fix the issue and that it’s being done as a good faith gesture. Honestly I have zero confidence that they are actually going to perform the TSB and just say they did. How could I tell right? The car is under warranty, just fix it.
Additionally, It’s throwing several codes all at once for Hill start Accent warning, Hill decent control fault, Powertrain malfunction, Pre collision assist not available. They attribute this to the fog lights I installed. So apparently using the prewired system routed to the overhead AUX switches is interfering with the “gateway” system and causing these codes. So, apparently the using the prewired lighting system severely compromises its drivability. Unbelievable.
Brake system failure warning TSB was addressed and will possibly remedy these codes. Don’t see how they’re related but at this point go for it.
I know they’re are some success stories here and plenty of examples of dealers doing the right thing. It seems that getting your issues resolved properly lies almost entirely with whose hands it’s in.
Sponsored
