Update / Resolved BUYER BEWARE - Screwed by RIGID Customer Service

[dhitesman]

It's tough to argue with the quality of Rigid Lighting, but they are far from a customer-centric company.

09.21 - Rigid promoted their Bronco-specific roof mounts, together wth a 40" light bar, which I ordered. Received an email that the mounts not quite ready but they shipped the light bar.
10.21 - 01.22 - regular requests to Rigid for status updates on the mounts. They replied to each with no ETA on availability. Yet, THEY CONTINUE TO PROMOTE THEM via e-blasts and on their web site, with no indication that they aren't actually available
01.22 - I request the ability to return the light bar, since after 4 months, my order was only partially fulfilled - DENIED since order is more than 30 days old.

Bottom line, I ordered a light with brackets. They sent the light and not the brackets, so I can't use the light. Since they can't tell me when I might get the brackets, I want to send back the light. And they won't let me.

So - please think twice before ordering anything Rigid. Love the Baja Designs I put in my bumper, and hear great things about DD as well!

Sponsored

 

[RoLyMa27]

It's tough to argue with the quality of Rigid Lighting, but they are far from a customer-centric company.

09.21 - Rigid promoted their Bronco-specific roof mounts, together wth a 40" light bar, which I ordered. Received an email that the mounts not quite ready but they shipped the light bar.
10.21 - 01.22 - regular requests to Rigid for status updates on the mounts. They replied to each with no ETA on availability. Yet, THEY CONTINUE TO PROMOTE THEM via e-blasts and on their web site, with no indication that they aren't actually available
01.22 - I request the ability to return the light bar, since after 4 months, my order was only partially fulfilled - DENIED since order is more than 30 days old.

Bottom line, I ordered a light with brackets. They sent the light and not the brackets, so I can't use the light. Since they can't tell me when I might get the brackets, I want to send back the light. And they won't let me.

So - please think twice before ordering anything Rigid. Love the Baja Designs I put in my bumper, and hear great things about DD as well!

Check out hereticstudio.com as well.

 

[Lak34ers]

It's tough to argue with the quality of Rigid Lighting, but they are far from a customer-centric company.

09.21 - Rigid promoted their Bronco-specific roof mounts, together wth a 40" light bar, which I ordered. Received an email that the mounts not quite ready but they shipped the light bar.
10.21 - 01.22 - regular requests to Rigid for status updates on the mounts. They replied to each with no ETA on availability. Yet, THEY CONTINUE TO PROMOTE THEM via e-blasts and on their web site, with no indication that they aren't actually available
01.22 - I request the ability to return the light bar, since after 4 months, my order was only partially fulfilled - DENIED since order is more than 30 days old.

Bottom line, I ordered a light with brackets. They sent the light and not the brackets, so I can't use the light. Since they can't tell me when I might get the brackets, I want to send back the light. And they won't let me.

So - please think twice before ordering anything Rigid. Love the Baja Designs I put in my bumper, and hear great things about DD as well!

sorry that sucks. I have seen the package being sold for $899 on Ebay by some Ford Dealers and they have all the pieces and said they are the new package that just came out. I wonder why Rigid would not have them in house.

 

[MOBRONCO]

Sounds like it’s time for a credit card chargeback to me.

 

[SamG]

I have also been waiting MONTHS for brackets and am stuck with a light bar. Two different companies though so all I can do is sit and wait.

What is crazy is I am using ZroadZ for the brackets. tiny company - when I call customer service they treat me like its a business to business transaction.

They have my money, but cant give me an ETA and seem to not care - better yet, they have not even said they would over night the brackets once they finally have them in order to make some effort at compensating for the massive delay.

 

[Wanted33]

Wow, that does suck. It's not your fault 30 days have passed without brackets. It may not be Rigids fault either, but it looks as if company like them could give a little leeway since we are living in stupid times now.

 

[dhitesman]

Agreed - may not be Rigid's fault. I get supply issues. But after 4 months of being out over a grand on light / mount, had hoped they would simply issue a refund for both and let me return the bar.

After emailing them a copy of this post on 6G and threatening legal action, they have agreed to take the light bar back. Wish it hadn't taken that, but at least it's been resolved - and they were even nice about it this time. SamG good luck in getting yours resolved.

 

[Smess]

thanks, have a 40 on order, canceling today

fyi- 40 is the size that comes on all the side by sides

visionx or Baja much better products

Sponsored