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Posted a while back about this but this is the latest...
I ordered a '23 Big Bend on March 27, 2023 and the salesman called in late August and left me a message saying my order was bumped to 2024, and that since I ordered a 2023 Big Bend a 2.7L I had to modify my order because that engine isn't being offered in the '24 Big Bend. I asked about any sort of price protection and the salesman said no price protection or rebates. To get signature lighting, the 2.7L, and an all gray/black interior I'd have to go up to a Badlands.
I called Ford customer service because I do not trust salespeople at all... Ford Customer Service told me my order was canceled and that I have an order showing in their system as 'unscheduled clean' and one order showing as 'canceled'. I also have two MY2023 private transition offers, at $2,595 and $1,995. I never placed an order with a dealer but I do remember registering with Ford for more info about Broncos as soon as it was possible – this is the only thing I can think of that would even be even remotely related to me getting a transition offer. Ford Customer Service also could not tell me who canceled my order.
The salesman told me the order is being 'pushed to 2024' and Ford Customer Service says the order was canceled at the end of August but also shows I have an order as 'unscheduled clean' in their system. With no clarity from either Ford Customer Service or the dealership, I told the salesman to hold my deposit and that I would be revising my order. The auto strike was going on by this point and I was considering buying one on a lot somewhere. The salesman was supposedly going to keep me in the loop about what was going on (when production starts back up, build constraints) so I could come in and revise my order, hopefully this time without options that restrict my build. Never heard back from the salesman, and I spent most of November into December sick as a dog so I really didn't stay on the salesman for an answer.
I got a call from the dealership in December asking if I was still interested in a Bronco. I told them yes, they still have my deposit and I need the salesman to call me back to revise my order. He never called back and days later I get an email saying my 2024 Big Bend is being built. I told him I did not want the Big Bend because I want the 2.7L, and he seems to have submitted an order anyway. I called and left a message for the sales manager when I couldn't reach the salesman...he never called back. Salesman texted me he's looking into it...that was last week.
Not really sure what to do, I don't want this order tied to my name screwing up my place in line for a Bronco.
Any advice?
I ordered a '23 Big Bend on March 27, 2023 and the salesman called in late August and left me a message saying my order was bumped to 2024, and that since I ordered a 2023 Big Bend a 2.7L I had to modify my order because that engine isn't being offered in the '24 Big Bend. I asked about any sort of price protection and the salesman said no price protection or rebates. To get signature lighting, the 2.7L, and an all gray/black interior I'd have to go up to a Badlands.
I called Ford customer service because I do not trust salespeople at all... Ford Customer Service told me my order was canceled and that I have an order showing in their system as 'unscheduled clean' and one order showing as 'canceled'. I also have two MY2023 private transition offers, at $2,595 and $1,995. I never placed an order with a dealer but I do remember registering with Ford for more info about Broncos as soon as it was possible – this is the only thing I can think of that would even be even remotely related to me getting a transition offer. Ford Customer Service also could not tell me who canceled my order.
The salesman told me the order is being 'pushed to 2024' and Ford Customer Service says the order was canceled at the end of August but also shows I have an order as 'unscheduled clean' in their system. With no clarity from either Ford Customer Service or the dealership, I told the salesman to hold my deposit and that I would be revising my order. The auto strike was going on by this point and I was considering buying one on a lot somewhere. The salesman was supposedly going to keep me in the loop about what was going on (when production starts back up, build constraints) so I could come in and revise my order, hopefully this time without options that restrict my build. Never heard back from the salesman, and I spent most of November into December sick as a dog so I really didn't stay on the salesman for an answer.
I got a call from the dealership in December asking if I was still interested in a Bronco. I told them yes, they still have my deposit and I need the salesman to call me back to revise my order. He never called back and days later I get an email saying my 2024 Big Bend is being built. I told him I did not want the Big Bend because I want the 2.7L, and he seems to have submitted an order anyway. I called and left a message for the sales manager when I couldn't reach the salesman...he never called back. Salesman texted me he's looking into it...that was last week.
Not really sure what to do, I don't want this order tied to my name screwing up my place in line for a Bronco.
Any advice?
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) my order got made into a 4dr but nobody knew how (
