I changed my dealership last week. I was at Angela Krause and they were ultra shady. They were very hesitant about putting numbers in writing until I after it showed up. When I pressed the issue, the price we had discussed evaporated and suddenly went up thousands. Basically it would be MSRP, $900 doc fee, bullshit add-ons like tire nitrogen and window VIN etching, a $1k non-refundable deposit once a VIN was created, and they wanted me to trust them that we could work it all out when it arrived. It was honestly ridiculous.
In general, they wanted me to convert the order, give them a non-refundable $1k deposit, and agree to work out terms later. I can guarantee they will try to charge well over MSRP, and if you balk at it they take your $1k deposit and your Bronco and put it on the lot for $10k over MSRP.
I called a few friends, and on a recommendation bought from another metro area dealer about 45 minutes away from me. I got invoice, plus a $500 doc fee, all in writing and up front. The sales manager talked to me like an actual intelligent adult and didn't try and feed me BS. The order is an and I have an out the door price in writing that was exactly what we discussed.
If you are reserved with Angela Krause, I would highly recommend looking elsewhere. After this experience, not only did the lose my Bronco sale, but I will not even consider them when we buy a Lincoln Aviator for the family hauler.
They were basically acting like it was THEIR order and not yours. I always suspected shadiness from them, but this really confirms it. Glad you were able to walk away.
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