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307Bronco

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myrealname123

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I sent @Ford Motor Company a PM 24 hours ago asking politely for info on what was going on. Still no reply.
I did as well, but I'm not holding my breath. If they're like the FMC accounts on other forums, they're only interested in helping escalating cases for people who actually have their vehicle.
 

307Bronco

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I did as well, but I'm not holding my breath. If they're like the FMC accounts on other forums, they're only interested in helping escalating cases for people who actually have their vehicle.
Yeah I was thinking the same and not really expecting a reply. But at this point anything's worth a shot.
 

Funkdoobiest

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They seem to be active on here.

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Yesterday I had PM @FordMotor Company to inquire as to the delay and resolution of the June holding in production. The rep said he had escalated the issue and also that I would need to be in contact with my dealer as well for clarification. Ford did reach out to me via phone approx. 1 minute before their closing time and left a message concerning the case. They said I need to contact their marketing headquarters. So, the endless cycle continues.

I did find out one thing about the delay and no communication issue is that it is most likely the top issue and as far as the communication, or lack thereof, is because originally there was some information given to the dealers early on and apparently it got leaked in a forum to the general public and corporate got pissed so they decided mums the word, even to dealers. This came from a dealer, so take it for what it's worth.
 

Papa Smurf

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Company scared about what customers will think of their defective product, so they stop all communication and refuse to disclose anything. Meanwhile, they are fully aware of the problem. I’m pretty sure this is how class actions start.
 

LeeMac

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Company scared about what customers will think of their defective product, so they stop all communication and refuse to disclose anything. Meanwhile, they are fully aware of the problem. I’m pretty sure this is how class actions start.
You don't sign an arbitration clause until you actually purchase the vehicle. I bet they are trying to figure out the legalese associated with this VIN belonging to you but you don't own it yet. They may be treading lightly for now, but until a purchase is made there is no loss of property. I'm wondering if this absence of communication is due to the legal side associated with issues prior to the signing of a arbitration agreement.
 

aj_benedetto

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Just to give everyone an update, I heard back from our Regional Rep and their knowledge of the issue was limited. They are aware of the MIC top issues, but past that they didn't have anything further to add. I did request that they forward my concerns to a member of the Bronco team, so we will see if anything comes from this. If you haven't already, I would urge you to contact your dealer and request that they email their Regional Rep about your order.
 

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Just to give everyone an update, I heard back from our Regional Rep and their knowledge of the issue was limited. They are aware of the MIC top issues, but past that they didn't have anything further to add. I did request that they forward my concerns to a member of the Bronco team, so we will see if anything comes from this. If you haven't already, I would urge you to contact your dealer and request that they email their Regional Rep about your order.
Thank you for the update. It is very much appreciated. I've spoken with my dealer and he tells me he can't get any information from the regional rep.
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