- First Name
- Mark
- Joined
- Apr 22, 2021
- Threads
- 4
- Messages
- 149
- Reaction score
- 308
- Location
- Austin, TX
- Vehicle(s)
- BMW X3
- Your Bronco Model
- Outer Banks
Just had the same experience today. Got a case number and told 10 days to investigate. She did say “if it hasn’t been 12 weeks they’re unlikely to take it too seriously but let’s see what they can find out”I don't think so. When they escalated my case to this team, they told me to call the marketing line and then give my case number. The guy had apparently opened a file on my bronco and said they would look into my specific situation and get back to me within ten days. It's not much but it gave me a little glimmer of hope at least
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