AR | STIRRUP® OEM Rail Fitment, Billet Aluminum Side Step - Brongo6G Exclusive Part

[JBWildTrak]

Any idea what order number they are up to? I'm on week 9 so I know I still have a ways to go.

After 4 weeks, I emailed in to get an idea and they said "We are currently running a production lead time of about 12-14 weeks".

That’s sounding about right.
It has been just about 14 weeks for me, so I’m keeping a close eye on my G-Mail inbox for any updates.

I ordered two pair of the AR stirrups for my 4-door ‘23 Bronco Badlands SAS. I would imagine they sell a bunch of these, as well as their other products, since they are of meticulous quality.

Sponsored

 

[BroncoBoy22]

You guys will love them when they come in!

 

[RAC-Wildtrak]

Just received an eMail from them.

Update on my order...?

Nope.

Notice of their Memorial Day Sale. 20% off.

How nice.

I guess that would be 20% off more product that they can't deliver. I'd really rather 20% off of delivery time.

You could say I'm regretting my order at this point.

 

[Base_Squatch33]

Any idea what order number they are up to? I'm on week 9 so I know I still have a ways to go.

After 4 weeks, I emailed in to get an idea and they said "We are currently running a production lead time of about 12-14 weeks".

What a joke, I ordered the magnums in November which makes 27 weeks. Not sure why they keep claiming 12-14 weeks when it is over double that time. They keep sending me empty promises every month too. In March they said they would be done in 4 weeks. That was 10 weeks ago

 

[Base_Squatch33]

Just received an eMail from them.

Update on my order...?

Nope.

Notice of their Memorial Day Sale. 20% off.

How nice.

I guess that would be 20% off more product that they can't deliver. I'd really rather 20% off of delivery time.

You could say I'm regretting my order at this point.

You would think they would stop with the massive discounts if they are so backed up on orders and can’t produce them in a reasonable time

 

[redone17]

Sad that they’re spending so much energy and time on those wheels…

 

[JBWildTrak]

You would think they would stop with the massive discounts if they are so backed up on orders and can’t produce them in a reasonable time

I most likely would have purchased more products from them if I had received my stirrups order already.

It will be 17 weeks for me on Sunday, June 2nd.

Still looking forward to receiving them though. They just appear so much better manufactured by far than anything else available out there in the marketplace.

 

[GToddC5]

I most likely would have purchased more products from them if I had received my stirrups order already.

It will be 17 weeks for me on Sunday, June 2nd.

Still looking forward to receiving them though. They just appear so much better manufactured by far than anything else available out there in the marketplace.

I'm in the "worth the wait" camp. I waited nearly 5 months for my order, but they've been on for a tick over two years now and still look and are holding up great.

 

[EIGHTLUG]

You would think they would stop with the massive discounts if they are so backed up on orders and can’t produce them in a reasonable time

We just have a sale every once in a while. It’s just fair for everyone else that’s not on this forum. Unless, everyone here prefers to just pay full retail. I don’t see how that’s going to really move the needle drastically on lead time.

For what you receive, once you have them, they’re incredible value. Roughly 10 hours of domestic CNC machine time + stainless hardware + powder coat + shipping. Just look at the price of a set of Raptor billet trailing arms. I’ve already POC’d them. They’re half the CNC machine time with about half the material, and equal to or double the price, depending on the manufacturer. For our parts, they’re only worth producing at the price we sell them at, if we machine them ourselves.

If you’ve been a member for a couple years, you were able to follow along as we outgrew our current building and had a second one built. That’s literally from MAGNUM production. It’s not like we haven’t done anything to try and keep up. We order so much 5” x 1.75” x 12’ 6061 billets that our vendor will drop it off next day, doesn’t matter which day it is. Usually we’d be on a weekly scheduled route.

I didn’t think MAGNUMS and STIRRUPS would be so big. They rule the production schedule and constantly bump other projects for machining time. Kind of off topic, but I have a friend that has a Gordon Murray T50 on order. He’ll be waiting three years for his car to be built and delivered to him. That’s a fun anticipation.

I know billet steps are a totally different ball of wax, but I would hope that for some of you there’s the same anticipation. There’s a small group of skilled people that still take the time to delight in the details and handle the parts of your order like they are their own and take pride in the finished product. I posted the pic below on another thread, but this is how it is. There’s an organization and care that goes into the process. Just because there’s a backlog of orders, we don’t cut corners and have disorganized shop and we’re constantly scrambling for a balance in the process. Maybe the boutique’ness of what we do is lost on some because we’re seen as a step factory. For those of you that have our stuff and are proud to have them, I thank you.

 

[Base_Squatch33]

We just have a sale every once in a while. It’s just fair for everyone else that’s not on this forum. Unless, everyone here prefers to just pay full retail. I don’t see how that’s going to really move the needle drastically on lead time.

For what you receive, once you have them, they’re incredible value. Roughly 10 hours of domestic CNC machine time + stainless hardware + powder coat + shipping. Just look at the price of a set of Raptor billet trailing arms. I’ve already POC’d them. They’re half the CNC machine time with about half the material, and equal to or double the price, depending on the manufacturer. For our parts, they’re only worth producing at the price we sell them at, if we machine them ourselves.

If you’ve been a member for a couple years, you were able to follow along as we outgrew our current building and had a second one built. That’s literally from MAGNUM production. It’s not like we haven’t done anything to try and keep up. We order so much 5” x 1.75” x 12’ 6061 billets that our vendor will drop it off next day, doesn’t matter which day it is. Usually we’d be on a weekly scheduled route.

I didn’t think MAGNUMS and STIRRUPS would be so big. They rule the production schedule and constantly bump other projects for machining time. Kind of off topic, but I have a friend that has a Gordon Murray T50 on order. He’ll be waiting three years for his car to be built and delivered to him. That’s a fun anticipation.

I know billet steps are a totally different ball of wax, but I would hope that for some of you there’s the same anticipation. There’s a small group of skilled people that still take the time to delight in the details and handle the parts of your order like they are their own and take pride in the finished product. I posted the pic below on another thread, but this is how it is. There’s an organization and care that goes into the process. Just because there’s a backlog of orders, we don’t cut corners and have disorganized shop and we’re constantly scrambling for a balance in the process. Maybe the boutique’ness of what we do is lost on some because we’re seen as a step factory. For those of you that have our stuff and are proud to have them, I thank you.

I definitely appreciate all the hard work and dedication to make such a high quality end product, and I understand that takes time. I think what people don’t like is how you advertise 12-14 weeks when it is over double that. I lost that anticipation at 20 weeks when I was told they weren’t even machined yet. And the fact that we don’t get at least a monthly update on our order’s status, and in order to get an update you have to email your only customer service employee who will only respond after you send multiple emails. And then on top of that we keep seeing sales and new products being added and 6 months later you start wondering if your order will ever arrive. However I do have to compliment you on your transparency about your company’s progress and struggles on these forums, I just think you should apply that to the customers who have already sent you their money since not everyone reads these threads.

 

[Ajay007001]

I definitely appreciate all the hard work and dedication to make such a high quality end product, and I understand that takes time. I think what people don’t like is how you advertise 12-14 weeks when it is over double that. I lost that anticipation at 20 weeks when I was told they weren’t even machined yet. And the fact that we don’t get at least a monthly update on our order’s status, and in order to get an update you have to email your only customer service employee who will only respond after you send multiple emails. And then on top of that we keep seeing sales and new products being added and 6 months later you start wondering if your order will ever arrive. However I do have to compliment you on your transparency about your company’s progress and struggles on these forums, I just think you should apply that to the customers who have already sent you their money since not everyone reads these threads.

I agree whole heartedly with this I would love to have some place that I could easily get an update on the order or at the very least an email saying orders xxx-xxx are on track to be sent this month

 

[EIGHTLUG]

We used to send automated updates about order status. Too much backlash because people wanted an individual update about their specific order with an exact ship date so we quit doing it.

 

[redone17]

We used to send automated updates about order status. Too much backlash because people wanted an individual update about their specific order with an exact ship date so we quit doing it.

I honestly think if ETAs were more realistic from the start - customers would get less antsy. Shift knobs were announced with 8 week lead time. We’re getting closer to 8 months. Most of us have patience when expectations are met. I love every product I’ve gotten from your team and the customer service on the back end has been top notch. I just don’t set expectations anymore. But, that can turn a lot of people off. If you are constantly fulfilling orders 6 mo+ after your original quote, just be more realistic from the get go.

 

[dbc001]

Transparency would go a long way to managing the fulfillment process. Be open and advise the customer it could be 4-5 months until shipped. Then it becomes the customers decision on if they proceed or not. Also they should not be charged until they ship. You have held our money for months and months which is not fair in any circumstance. To also complain that updates to customers take away from your production time is very weak. We are the customers who have paid for something we didn’t receive when promised and then get a wrist slap for looking for personal periodic updates.
The stirrups may be great, I don’t really know as mine were ordered and paid for in January, however, I can tell you without a doubt I would not have ordered them if I knew it was going to be 4-6 months until I see them. Heck, I may not even have the Bronco by the time I receive them.
Strongly suggest you review the business process around this and either fix it or drop them. Just my $0.02 worth.

 

[Shawn_1121]

Anyone have a phone a number for AR @EIGHTLUG ?

Sponsored