Beware of Custom Offsets

[74broncosport]

Have you ever given him business before? Seems rather petty.

I kinda get it, rual area they do a lot ag stuff not a lot of Custom wheels. Not petty at all, just not in his wheel house so to speak...

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[74broncosport]

Update, found a shop to flip 5 tires for $250 custom offset will pay $200. Went to put them on and discovered that the hub spacers are the wrong ones. Mounted tire anyway and not sure how important they are as it had no vibration when driving. Overall pretty disappointing process, would definitely goto a shop next time.

 

[BigMeatsBronco]

Update, found a shop to flip 5 tires for $250 custom offset will pay $200. Went to put them on and discovered that the hub spacers are the wrong ones. Mounted tire anyway and not sure how important they are as it had no vibration when driving. Overall pretty disappointing process, would definitely goto a shop next time.

you dont need no stinking wheel spacers!!!...Bronco looks good except for the blue tape everywhere, WTF, ...no matter what wheels or tires you choose it still has too many doors tho.

Do some research next time before you click "buy now"... trust me I returned half the s*** that I've purchased.

 

[Brian_B]

Well on a $4000 order I'd expect them to at least offer more than the cost to flip. When you go to the restaurant and order a steak and they charge and deliver a burger do you just shrug your shoulders and move on? I don't think it's unreasonable to send me 5 more done correctly and have the carrier take the others.

You went with the lowest bidder, they are trying to make it right within the bounds of their profit margin. Thinking they would send you an entire set while waiting on a return is ... optimistic to say the least.

They want you to be happy, but they need to make money too, otherwise they don't continue to exist. I wouldn't be surprised if even at the paltry $30 per tire they are offering if they lose money on your sale once they pay for their mistake.

 

[retiredarmymp]

I think they are doing what any good reputable company would. Mistakes happen and they are trying to making it right. To tell others to “Beware of Custom Offsets” is really uncalled for in this situation. Now, if they had told you, “too bad it’s your problem” , then you would have been justified. just my opinion.

 

[Skol Bronx]

Discount Tire did the same thing to me, after telling them I wanted them mounted out. they fixed it but still wasted my time.

 

[swooshdave]

I bought 5 method 315 and bfg ko3 and spent 4k on the package from custom offsets part of the reasoning I went with them was because I'm in a rual area and there is not a lot of options for a local tire shop that deals with custom wheels. They sell their product mounted and ballanced at the factory and tout that as an advantage. I picked them and paid extra for this service and convenience. Shipping and everything was good until I unpacked the wheels and noticed that they were mounted backwards rwl to the inside. They had it in the notes that I wanted the rwl on the outside. Why would anyone buy rwl tires and turn them in? If you want blackwall you would just order them black... any how they are offering up to 30 per tire to flip them. Problem is I'll probably have to drive 2 hours to the city to get this done. I kinda don't feel like it should be my problem, but they will not do anything.

They will not do anything is not correct. They offered a minimum of $30/tire and if you had actually read it they would have covered more if you had provided a valid quote from a shop.

The title of this thread should have been "Beware of shopping wheels and tires online".

Offset messed up and offered to make it right. Shipping them back to them to have them fix it was not a reasonable request.

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