Black Screen/APIM module

[LABlueBronco]

Cool thanks. On Friday, I had to take it to another dealership. First one, while great in some ways, were stuck waiting for "testing" equipment after 2.5 weeks. The new dealership is 5 minutes away vs an hour, and they had the equipment needed. Said they would be contacting me later today. Apparently the tech was at Ford in Michigan Thursday when I called and he was travelling back Friday and would be working on it first thing this morning. Hopefully, they can get the APIM ordered, so I can now wait for that to be "built". Good to hear you didn't have to wait nearly as long as the others. Hopefully, that means they are "trying" to support this issue, now.

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[stejohnson9]

Anyone else having difficulty getting their APIM module replaced? My nav screen & radio died 2/25, dealership wasn’t able to repair due to not being able to get the parts. Vehicle brought home on 2/17, so I only had it 18 days before it died and I have been without radio, navigation and the ability to see where I’m changing the airflow to, etc since that time. I have a customer service ticket in now but all I’m being told is “no update.” To say I’m beyond frustrated is an understatement and wondering if anyone else is having this issue. Especially frustrating after my delivery window was changed 3 times after the vehicle was built…

Nope. Almost LOL I got a call saying the APIM was in and I took her in on the 18th. About half way through the day I get a "sorry" text. Apparently they were shipped the wrong part. They got a screen instead of the APIM. So they put her back together and I picked her up with a black screen again. Since the service advisor was already gone for the day I couldn't get any further info. The gal said your part should be in the middle of next week because "it's readily available." I about fell over. I said what???? We've been waiting all these months for a backordered part, that was the wrong part ordered in the first place. She said I'll have someone call you in the morning. That was last Friday. Still no word this week so I called the service dept. yesterday afternoon. After 20 minutes on the phone, I still didn't have any more info and that someone would call me in the morning. So I'm waiting. I'm trying not to get pissed off any further but I've been without a screen since May 7th. I got her April 7th. Not much time to enjoy all the cool features. @Ford Motor Company seriously needs to get their SH*! together.

Update 8/30 - Dealer said they had to get a code from the scan read and give it to Ford. They were expecting the new APIM in a couple of days. I really can't believe them at this point. And I even got a Ford case number back in May/June for expedited attention. That hasn't helped.

I’m having the exact same issue now.

 

[LABlueBronco]

Did this happen to you?

 

[LABlueBronco]

Read back my responses in this. The second dealer got the APIM in 2 days and on the 3rd, called me saying it was done/fixed. My "buying" dealer, where I purchased it, had it for 4 weeks or whatever I stated above and said they were waiting on testing equipment, Ford wouldn't approve this and that, etc. My local dealer is a much smaller dealer, and had the $5 dollar amazon dongle (no joke, Ford actually shows this in the service manual), and had it troubleshot and APIM on order within 30 minutes of me dropping it off to them.

My suggestion based on your other post about this, is to take it to a different dealer. I couldn't believe the level of support of the dealer I bought bronco from and being 2-3 times the size. They were great throughout the ordering, waiting process, but their service department sucked IMO. My very small hometown dealer that I never purchase from, is excellent at finding issues on any of the Fords I have owned. That all being said, never discount a small dealerships service department. They may surprise you.

 

[Ford Motor Company]

@stejohnson9 Hi there, Steven. This screen concern doesn’t sound like something we want you to experience with your Bronco. Should you need further assistance, please send us a DM with your VIN and the name and location of your Ford dealer and I'd be happy to look into how I can assist you on my end. To send a direct message, just click on our username and select "Send Direct Message".

 

[stejohnson9]

Read back my responses in this. The second dealer got the APIM in 2 days and on the 3rd, called me saying it was done/fixed. My "buying" dealer, where I purchased it, had it for 4 weeks or whatever I stated above and said they were waiting on testing equipment, Ford wouldn't approve this and that, etc. My local dealer is a much smaller dealer, and had the $5 dollar amazon dongle (no joke, Ford actually shows this in the service manual), and had it troubleshot and APIM on order within 30 minutes of me dropping it off to them.

My suggestion based on your other post about this, is to take it to a different dealer. I couldn't believe the level of support of the dealer I bought bronco from and being 2-3 times the size. They were great throughout the ordering, waiting process, but their service department sucked IMO. My very small hometown dealer that I never purchase from, is excellent at finding issues on any of the Fords I have owned. That all being said, never discount a small dealerships service department. They may surprise you.

I’ve tried two different dealers already. Both said the APIM needs to be replaced. It is taking forever to get Ford to approve and provide the dealership with an RSV approval code to order the APIM replacement. I’m still under warranty. I’m getting very poor service all around.

 

[stejohnson9]

@stejohnson9 Hi there, Steven. This screen concern doesn’t sound like something we want you to experience with your Bronco. Should you need further assistance, please send us a DM with your VIN and the name and location of your Ford dealer and I'd be happy to look into how I can assist you on my end. To send a direct message, just click on our username and select "Send Direct Message".

VIN 1FMEE5DP5NLB22706
Case CXH-02838084-F7G3Z9

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