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I had to try the chat method three times before I got someone who would give me the railcar #. Not sure why itās this hard to get that info now.
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I'm pretty sure there have been some relentless customers after reviewing these forums and their new policy is to simply not provide those details. If I operated the customer service centers, these phone calls are probably super annoying. When it comes, it comes...just going to hold my excitement in until I get that phone call from the dealer.
Your right, there are tons of those customersā¦ im one of them!!
Personally I think they should add the railcar # to the tracker once it goes to shipped. Would reduce their call volume for sure. Iāve put CSXs number on speed dial and hit it few times an hour, all automated and painlessā¦.except when hearing my train hasnāt moved in 10 hours.
Ford goes a long way offering customers different tools to track their orders and I get rail and convoy are totally outside Fords responsibility but they have rail info, would be nice to offer that on the tracker up front.
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Definitely agree...we are the ones paying for the delivery, should be included in the tracker for sure. If I can get tracking information regarding a $6 item on amazon, we should get the same courtesy for a $60k item.Your right, there are tons of those customersā¦ im one of them!!
Personally I think they should add the railcar # to the tracker once it goes to shipped. Would reduce their call volume for sure. Iāve put CSXs number on speed dial and hit it few times an hour, all automated and painlessā¦.except when hearing my train hasnāt moved in 10 hours.
Ford goes a long way offering customers different tools to track their orders and I get rail and convoy are totally outside Fords responsibility but they have rail info, would be nice to offer that on the tracker up front.
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Found out my dealer accepts x-plan pricing and was excited until I went to have a family member that works for a partner generate me a PIN but it requires to be in the same house hold and I do not know anyone that works for Ford to generate a friends PIN.
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Still In Prod since 1/5 itās starting to get lonely in hereā¦. Did they loose it in the back lot or found some defect that needs to be fixed (dropped it in build?) getting a little jealous the 1/8 folks are getting theirs already. š«£. Window stIckes indicates build on 1/5ā¦ā¦. Who knowsā¦.
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Wow...have you reached out to your dealer or Ford Chat? I would suspect that there's been movement that's just not updating on the tracker.
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Pickin up my t'mater (HPR 4D Badlands) in an hour....excited, but not looking forward to the extra insurance and Auto loan. It's all starting to feel real now.
Totally hear you on the reality slap!!! When i signed the paperwork on my ā23 I thought, āman what was I thinking!ā Once i drove it off the dealers lot though I never gave it another thought and it was ear to ear smiles all the way home.
Congrats man, youāre getting an awesome beast of a truck!!
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I must be the only one who still hasn't got a call from the dealer nor any movement since it got off the csx rail on the 18th in Georgia. Delivery window from chat says between 1/20-1/26. The tracker says 1/17-1/30.
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T'mater...not the best picture, but better than nothing!
Looking forward to you all getting your new rigs soon!
Looking forward to you all getting your new rigs soon!
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Congratulations on the new ride! Hope it brings you years of enjoyable, trouble free miles.T'mater...not the best picture, but better than nothing!
Looking forward to you all getting your new rigs soon!
have you noticed any changes on the interior plastics, etc.? Anxious to hear what changes you notice.
According to CSX tracker, mine has been sitting on a railcar in Hodges MT for 3 days. Looking at that place on google earth, I think they parked the train to go elk hunting or something. Itās in the middle of nowhere.I must be the only one who still hasn't got a call from the dealer nor any movement since it got off the csx rail on the 18th in Georgia. Delivery window from chat says between 1/20-1/26. The tracker says 1/17-1/30.
Love the name! Hope everything went as close as possible to your planned expectations at the dealer, no unexpected surprises.T'mater...not the best picture, but better than nothing!
Looking forward to you all getting your new rigs soon!
good looking ride, enjoy that thing.
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