Ford Pass Not Working

[ksdon]

I recently found an AT&T Sim Card in my driver side floor board. I was puzzled about it and had no clue about where it came from. Several days ago I remembered we have not received any "Your Bronco is shutting down to save the Battery" type of messages. I looked at my Ford Pass and found we can not access the Bronco on Ford Pass except for seeing that we have a Bronco and the VIN shows up. Our Ford Pass used to fully function.

I removed the Bronco from my Ford Pass app and re-added it to the app. Again, all that shows is that we have a Bronco and the VIN shows. Ford is sending a tech person to our location and see if they find a problem.

Any tips? Is it likely that the ATT Sim was on the modem/thingy mabob? Oh, I threw away the SIM card thinking I had no need of it.

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[pillar406]

If you send you VIN I can pull it up in PTS right now and see what's going on

 

[JTAIRBORNE]

Disconnect the negative terminal on your battery for 5 minutes then reconnect. I had the same thing happen. I found the answer online and it worked. I guess it must have something like a modem that needed to reset just like regular WiFi.

 

[ksdon]

I appreciate to tip and offer to investigate. With a tech coming I will wait for them to take a look.
They are doing a couple other items also.
If it is known that the Ford Pass system has a physical SIM card, that would help to track down that problem pretty quick.

 

[cve]

I believe the TCU is behind the glovebox and does not have a physical sim

 

[JTAIRBORNE]

Any updates?

 

[Bill K]

I recently found an AT&T Sim Card in my driver side floor board. I was puzzled about it and had no clue about where it came from. Several days ago I remembered we have not received any "Your Bronco is shutting down to save the Battery" type of messages. I looked at my Ford Pass and found we can not access the Bronco on Ford Pass except for seeing that we have a Bronco and the VIN shows up. Our Ford Pass used to fully function.

I removed the Bronco from my Ford Pass app and re-added it to the app. Again, all that shows is that we have a Bronco and the VIN shows. Ford is sending a tech person to our location and see if they find a problem.

Any tips? Is it likely that the ATT Sim was on the modem/thingy mabob? Oh, I threw away the SIM card thinking I had no need of it.

I had my Ford Pass app stop working until I let the app update. Kind of reminded me of my Apple phone starting to have things not work until I did the most recent operating system update...

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