- First Name
- Mike
- Joined
- Jul 13, 2020
- Threads
- 4
- Messages
- 216
- Reaction score
- 551
- Location
- Baltimore, MD
- Vehicle(s)
- 2020 Shelby GT500
- Your Bronco Model
- First Edition
- Thread starter
- #1
Now that we know Ford has decided to hold already built MIC top Broncos until at least October it’s clear customer satisfaction is not the true driver but instead cost savings. Otherwise, they’d deliver at least customer orders and have the dealers replace the top at a later date like for orders that have already shipped. Clearly Ford is trying to save on shipping and dealer tech labor time. It’s time we put whatever pressure we can on the Ford executives via social media and through our respective dealers.
It’s clear Ford Quality is no longer Job 1, the customer definitely isn’t #1, just protecting as much of the bottom line because of their colossal mistake is.
It’s clear Ford Quality is no longer Job 1, the customer definitely isn’t #1, just protecting as much of the bottom line because of their colossal mistake is.
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