- First Name
- Zach
- Joined
- Sep 28, 2020
- Threads
- 53
- Messages
- 1,314
- Reaction score
- 12,628
- Location
- Granger, IA
- Website
- grangerfordextendedwarranty.com
- Vehicle(s)
- Ford Mustang
- Your Bronco Model
- Wildtrak
- Thread starter
- #1
I've received some notes and messages from some of our outstanding reservation holders that they are holding off until the last minute on making changes. I can understand the thought process, but I would like to ask that all final changes/ammendments are made and sent to us by noon on 3-3-23. With over 300 outstanding reservations waiting to get their VINs assigned, we want to make sure this is a good experience for all our customers and eliminate something falling through the cracks. We will need a couple of days to get this all processed, so we'd kindly ask that all reservations are updated and final decisions are made by 3-3-23.
A couple other notes.
-I don't have solid information on reservation timestamp and/or priority code makes a difference. My best guess is that reservation timestamp matters, but I don't know this for certain. Just my best educated guess.
- I don't know the mix of orders most likely to get picked up. We have a mix of our orders, but we don't have a good window into the national numbers. I'm not sure how many people updated or changed their orders because they had the $2500 incentive. Our numbers changed slightly, but we're a small piece of the overall pie.
- The timing of delivery of these units should be June/July that they end up hitting our lot. We don't know for certain and there have been some production delays recently, so it wouldn't shock me if this gets pushed to July/August.
- PCOs - We have had a lot of issues with Private Cash offers not showing up properly or not being in the system at all when the customer rightly qualifies for them. We've started to proactively submit these PCOs to Ford so we can get this straightened out befor the Broncos hit the lot, but I don't have a solid timetable on how long it takes to resolve these issues yet, because this is a new process for us.
Thanks to everyone who's hung in their with us the last 3 years!
Zach
A couple other notes.
-I don't have solid information on reservation timestamp and/or priority code makes a difference. My best guess is that reservation timestamp matters, but I don't know this for certain. Just my best educated guess.
- I don't know the mix of orders most likely to get picked up. We have a mix of our orders, but we don't have a good window into the national numbers. I'm not sure how many people updated or changed their orders because they had the $2500 incentive. Our numbers changed slightly, but we're a small piece of the overall pie.
- The timing of delivery of these units should be June/July that they end up hitting our lot. We don't know for certain and there have been some production delays recently, so it wouldn't shock me if this gets pushed to July/August.
- PCOs - We have had a lot of issues with Private Cash offers not showing up properly or not being in the system at all when the customer rightly qualifies for them. We've started to proactively submit these PCOs to Ford so we can get this straightened out befor the Broncos hit the lot, but I don't have a solid timetable on how long it takes to resolve these issues yet, because this is a new process for us.
Thanks to everyone who's hung in their with us the last 3 years!
Zach
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