- First Name
- Dany
- Joined
- May 3, 2022
- Threads
- 1
- Messages
- 43
- Reaction score
- 65
- Location
- Austin, Texas
- Vehicle(s)
- nothing
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
UPDATE: After numerous phone calls to the dealer and Ford, today, 5 months later, i received the price protection check from Ford. They could've helped me right away, instead they decided to waste my time. People, don't give up!
I reserved my Bronco in August of 2021 and placed the order in October of 2021 at the Mac Haik Ford in Georgetown, Texas. I was guaranteed price protection when I ordered, which was appreciated since my order turned over a few times as my Outerbanks didn’t arrive until February of 2023. Unfortunately, the promised price protection was not honored, and I was forced to pay the extra fee in order to pick up the car that I’d been dreaming of and waiting for for 18 months. “Ford will send you a rebate check for $2,595,” I was told the day I picked up the car. “We can’t remove the $2595 because we can’t locate you in the system.” I was “promised” to have a check in no more than three months. Considering we’re crossing four months now, this was a lie. I contacted Ford to get clarity on this shortly after picking up my new car, and they were immediately able to locate my price protection, despite what I was told at the dealership. “The rebate has to go through the dealer,” Ford explained to me over the phone. “They made the sale. Work it out with them.” I’ve been calling Mac Haik weekly for the past four months to receive the money I’m owed. Eric Dion Walker, my sales consultant, has been putting me off this whole process. When I call him (if he answers), he tells me he’s going to his inventory manager to get this cleared up. After 120 days of waiting on his inventory manager to address this, I’m starting to wonder if an inventory manager even exists. As far as the situation prior to receiving my Bronco goes, that was also unpleasant. I alone tracked my car’s progress, build date, transportation and whereabouts the entire time. I would call my dealer for updates (that’s what Ford advises), but I’d always get told “they’d check on it and call me back”—they never did without me calling five more times—or that they didn’t have any updates. I found things out on my own by calling Ford directly and calling the line to track the rails (CSX Transportation and Union Pacific Railyard.) Once, there was an error where someone at Ford reported my Bronco had already been built and was in San Antonio! I was so excited that I almost didn’t believe it. To confirm, I called Eric and asked him to double-check for me. He must have pretended to check because he came back minutes later and told me it was in San Antonio. It turns out that not only was my car not in San Antonio it had not even been built yet. The agent misentered my order number. While I am so happy with the Bronco itself, it’s an amazing car and everything I hoped for, I am not happy to be chasing down $2500+ four months later. This is money that has been stolen from me, and I expect someone to do something about it. As far as I’m concerned, this sale is not complete until I am repaid for what I am owed.
I reserved my Bronco in August of 2021 and placed the order in October of 2021 at the Mac Haik Ford in Georgetown, Texas. I was guaranteed price protection when I ordered, which was appreciated since my order turned over a few times as my Outerbanks didn’t arrive until February of 2023. Unfortunately, the promised price protection was not honored, and I was forced to pay the extra fee in order to pick up the car that I’d been dreaming of and waiting for for 18 months. “Ford will send you a rebate check for $2,595,” I was told the day I picked up the car. “We can’t remove the $2595 because we can’t locate you in the system.” I was “promised” to have a check in no more than three months. Considering we’re crossing four months now, this was a lie. I contacted Ford to get clarity on this shortly after picking up my new car, and they were immediately able to locate my price protection, despite what I was told at the dealership. “The rebate has to go through the dealer,” Ford explained to me over the phone. “They made the sale. Work it out with them.” I’ve been calling Mac Haik weekly for the past four months to receive the money I’m owed. Eric Dion Walker, my sales consultant, has been putting me off this whole process. When I call him (if he answers), he tells me he’s going to his inventory manager to get this cleared up. After 120 days of waiting on his inventory manager to address this, I’m starting to wonder if an inventory manager even exists. As far as the situation prior to receiving my Bronco goes, that was also unpleasant. I alone tracked my car’s progress, build date, transportation and whereabouts the entire time. I would call my dealer for updates (that’s what Ford advises), but I’d always get told “they’d check on it and call me back”—they never did without me calling five more times—or that they didn’t have any updates. I found things out on my own by calling Ford directly and calling the line to track the rails (CSX Transportation and Union Pacific Railyard.) Once, there was an error where someone at Ford reported my Bronco had already been built and was in San Antonio! I was so excited that I almost didn’t believe it. To confirm, I called Eric and asked him to double-check for me. He must have pretended to check because he came back minutes later and told me it was in San Antonio. It turns out that not only was my car not in San Antonio it had not even been built yet. The agent misentered my order number. While I am so happy with the Bronco itself, it’s an amazing car and everything I hoped for, I am not happy to be chasing down $2500+ four months later. This is money that has been stolen from me, and I expect someone to do something about it. As far as I’m concerned, this sale is not complete until I am repaid for what I am owed.
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