Horror story turned reality

[rickkral]

So I took delivery of A Bronco on Saturday. Notice, I said “A Bronco.” So on 07/20/20 , I reserved a 4 door Wildtrak with a local dealership outside of Columbus in Ohio. On 10/20/21 I received a call from my dealership stating I would not be getting a 2021 and “we” needed to convert my reservation to a 2022. Naturally I wanted to know what the changers were to the new model and after being advised, I decided to build a Badlands instead. Built the vehicle specked out with plenty of windows xtra lighting and sticker came to about $68,000.

On 04/07/21 I received an email from Ford (not the dealership) congratulating me on my Wildtrak order with my reservation number. Obviously I was shocked considering I changed my order to the Badlands. Yep, you guessed it Bronco lovers, the dealership failed to convert the order and place it for a stock race red Wildtrak. I called them on the carpet about it and eventually they admitted it was their fault after being all to eager to keep the Wildtrak and seek it someone else. I basically got a ,”whoops, yeah we did that.” I had absolutely no recourse. Take the one I didn’t build with nothing on it that I wanted and the wrong color … or nothing. So after waiting 20 months I took delivery of A Bronco. So pissed. So tired of dealerships not being held accountable. Ford and it’s dealerships are so disconnected I got an email from Ford 4 days after I had Possession of the vehicle stating my vehicle was built and they would let me know when it shipped. WTF? I will most likely be selling it soon for its not what I ordered and if I can make a profit, I will; I believe I’ve earned it!!

Par for the course. I have been waiting nearly 2 years, got a dealer transfer and the new dealer can't put the order in until FMC puts them in "cue", which after 4 months no one has been able to do!! What a cluster. Thats what being a loyal Ford buyer gets you...nada!

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[Wrangler2Bronco]

So I took delivery of A Bronco on Saturday. Notice, I said “A Bronco.” So on 07/20/20 , I reserved a 4 door Wildtrak with a local dealership outside of Columbus in Ohio. On 10/20/21 I received a call from my dealership stating I would not be getting a 2021 and “we” needed to convert my reservation to a 2022. Naturally I wanted to know what the changers were to the new model and after being advised, I decided to build a Badlands instead. Built the vehicle specked out with plenty of windows xtra lighting and sticker came to about $68,000.

On 04/07/21 I received an email from Ford (not the dealership) congratulating me on my Wildtrak order with my reservation number. Obviously I was shocked considering I changed my order to the Badlands. Yep, you guessed it Bronco lovers, the dealership failed to convert the order and place it for a stock race red Wildtrak. I called them on the carpet about it and eventually they admitted it was their fault after being all to eager to keep the Wildtrak and seek it someone else. I basically got a ,”whoops, yeah we did that.” I had absolutely no recourse. Take the one I didn’t build with nothing on it that I wanted and the wrong color … or nothing. So after waiting 20 months I took delivery of A Bronco. So pissed. So tired of dealerships not being held accountable. Ford and it’s dealerships are so disconnected I got an email from Ford 4 days after I had Possession of the vehicle stating my vehicle was built and they would let me know when it shipped. WTF? I will most likely be selling it soon for its not what I ordered and if I can make a profit, I will; I believe I’ve earned it!!

I don't envy your problem, but I have to say the red in your picture on my monitor looks incredible. I traded a Rock Lobster Wrangler and purchased a Cyber Orange because the Red on the website didn't look so hot.

Good Luck with whatever you end up doing. No sway bar disconnect on the Wildtrak though. I love my loaded Badlands so far.

 

[BroncoPls!]

Must be "Horrifying" to have to take home a sweet race red Wildtrak. Hope you pull thru ok!

 

[BrandoBD]

Some people’s idea of horror story is different than mine I guess.

 

[Big Blue 1]

 

[JBrew]

It wouldn’t happen to be a dealer on US 33 that begins with an R? Nothing they do surprises me.

I bought mine from that dealership and had no issues at all. This is the third vehicle I've bought from there.

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