Jim Farley Trolls Complaint on Twitter with Smile Emote

[Studawg]

Question: Did all those $100 reservations for Broncos go to Ford, or the dealer you chose when you reserved ?

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[Mountain Goat]

At this point I would rather all Ford employees communicate with us via smoke signals instead of twitter.

How about bridge graffiti?

 

[LandCruiser]

Question: Did all those $100 reservations for Broncos go to Ford, or the dealer you chose when you reserved ?

When I saw my credit card statement, it said Ford Fairfield.

 

[Studawg]

Anybody who wears a black turtle neck in his profile pic is a douchebag.

 

[Kevin W]

Just watch, Ford will issue a statement his account was hacked and it wasn't him who posted the smiley face.

 

[Bronc-O]

I would think saying nothing would have been better, but maybe people are reading too much into a damned smiley face?

Some nobody just trashes years of work by hundreds of your employees... if they did it in person, the response would probably be a silent smile as well. Maybe that guy would be CEO if he actually could do better?

Perhaps the smiley indicates he agrees things are a mess? Remember, he just got there and the Bronco train has been heading off the tracks for a while.

 

[Ricepuddin]

I've said it once and I'll say it again. Being loyal to brand does nothing for you as a consumer only the company.

You don't like what they're doing take your money elsewhere.

You don't like how a vehicle turned out buy something else.

 

[Wahoowa]

When I saw my credit card statement, it said Ford Fairfield.

That’s right - $100 went to dealer, not corporate Ford.

 

[Methman]

I've said it once and I'll say it again. Being loyal to brand does nothing for you as a consumer only the company.

You don't like what they're doing take your money elsewhere.

You don't like how a vehicle turned out buy something else.

Sadly, I am done with Bronco. Day 1 reservation. Just put deposit on Dodge TRX.

 

[Bronc-O]

I would assume it went to Ford since you can change dealers. I don’t think they would then have the $100 deposits follow us around.

The $100 goes to the dealer. This question has been asked and answered dozens of times. If you change dealers, the $100 is returned to you and the new dealer is holding no money.

 

[BroncoJay]

Anybody who wears a black turtle neck in his profile pic is a douchebag.

Now we dance....

 

[Bronco4lyfe85]

I would think saying nothing would have been better, but maybe people are reading too much into a damned smiley face?

Some nobody just trashes years of work by hundreds of your employees... if they did it in person, the response would probably be a silent smile as well. Maybe that guy would be CEO if he actually could do better?

Either ignoring it or just saying literally anything and act like you have an ounce of sincerity for your customers.

 

[codydb19]

The way this thread is going I can tell this is going to be an unpopular opinion, but whatever....

Let’s put this into context. That account (who is also a member here btw, just can’t remember the name) is CONSTANTLY tweeting @ Farley and Levine complaining. Okay sure, make yourself heard, but when it’s non-stop it’s just annoying. (I know they get paid big bucks to deal with this kinda stuff, but still) So Farley just gave the tweeter what he was a craving. A bit of attention and acknowledgement. This is not a big deal and this doesn’t speak to his abilities to be CEO or his customer service. It’s just social media...

Also OP hope you enjoy that TRX. It’s a badass ride.

 

[Bronco4lyfe85]

Sadly, I am done with Bronco. Day 1 reservation. Just put deposit on Dodge TRX.

What? No you did not. ?? There was only 702 of them up for order and they sold out in August in less than 3 hours.

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