Music cutting out. Car Play / Bluetooth / iPhone issue?

[4LifeBronco]

Has anyone else had issues with their music cutting out? During playback the music will continually cut in and out. This has happened with multiple phones so I know it’s not the phone and the lyrics are continuing as it cuts out so I know it’s not my music. Any help is much appreciated, thank you

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[Ford Motor Company]

Has anyone else had issues with their music cutting out? During playback the music will continually cut in and out. This has happened with multiple phones so I know it’s not the phone and the lyrics are continuing as it cuts out so I know it’s not my music. Any help is much appreciated, thank you

Hi there. This audio concern doesn’t sound like something we want you to experience with your Bronco. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end.

 

[mikec426]

Continually? No. Occasionally Bluetooth won’t reconnect. And once or twice the radio just went completely blank and all sound stopped.
When the BT cuts out I just plug the phone in.

 

[RowsKing]

I connect directly. But my wife uses her phone in Bluetooth. Her phone will initially connect without any problems. But if we make a quick stop, turn off the bronco for a bit then upon restart and reconnect the Bluetooth music constantly cut in and out. It’s annoying.

 

[bloominguez]

Continually? No. Occasionally Bluetooth won’t reconnect. And once or twice the radio just went completely blank and all sound stopped.
When the BT cuts out I just plug the phone in.

Another option: Press and hold the "power" and "forward skip" buttons for 5-10 seconds, to force an infotainment system reset.

Not sure if the problem is on Ford's end or Android Auto (in my case), but if you overload the system it just doesn't work that well. I'm thinking of using Maps, listening to a podcast, and then receiving a call. Far from seamless.

Learn to use the reset. This should be called out in the "quick start" owner's manual, in my opinion, given how often it's needed.

 

[Ford Motor Company]

I connect directly. But my wife uses her phone in Bluetooth. Her phone will initially connect without any problems. But if we make a quick stop, turn off the bronco for a bit then upon restart and reconnect the Bluetooth music constantly cut in and out. It’s annoying.

Good afternoon. Go ahead and send us a private message with your VIN and dealer info and I’ll look into this bluetooth concern for you. Thanks!

 

[HmrHmr23]

We have the automatic software update turned on, and all of a sudden our music is cutting in and out doesn’t matter which iPhone is connected to it cuts in and out sometimes a lot sometimes a little less I also have a Ford F150 with the sink system, and I noticed this is happening on it as well. Was there recently a software update?

 

[wilbersk]

We have the automatic software update turned on, and all of a sudden our music is cutting in and out doesn’t matter which iPhone is connected to it cuts in and out sometimes a lot sometimes a little less I also have a Ford F150 with the sink system, and I noticed this is happening on it as well. Was there recently a software update?

Same here. My Raptor has been making horrible robotic glitchy noises sometimes randomly and also every time I use the parking cameras or put it in reverse.

 

[pearlsnap]

I listen to music through CarPlay all the time and in certain areas my Bluetooth will disconnect for a second or two then reconnect. Lyrics keep going as normal during the silence. Every once in a while it will disconnect CarPlay but it usually reconnects right after.

I was frustrated at first thinking there was an issue but I started noticing it was in the same exact spot every time. Now I just expect it to drop out in those areas.

It’s still frustrating but I’m guessing there is another stronger signal in that area that blocks the Bluetooth so I assume it’s not a Ford problem.

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