- First Name
- John
- Joined
- Aug 13, 2020
- Threads
- 16
- Messages
- 2,045
- Reaction score
- 4,209
- Location
- Westchester County, NY
- Website
- teachu2shoot.com
- Vehicle(s)
- Ford Fusion Energi, Ducati XDiavel
- Your Bronco Model
- Raptor
Well - looks like I'm pulling the chute on the Sport - found a 21 Grand Cherokee Laredo X with an Altitude Appearance package and leather/suede in Blk/Blk at wifey's Jeep dealership. Probably gonna scoop it up this weekend.I'm not surprised that the customer service team is useless. Ford outsourced to India years ago...I imagine they still do (or maybe the Philippines). So the people responding only have the information passed across to them and probably can't see much on the Ford side. I know it sucks, but think about it this way: Prior to July 2020, had Ford ever had a launch with such demand and reservations? Combined with supply chain issues? I don't think so. I'm not defending Ford, but their customer support ops prob has no idea how to handle these types of questions because they've never experienced them before. They prob can't even access that relevant data. Not an excuse, just might be the reality.
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