- Thread starter
- #1
Ok. I am a Bronco Reservation holder from June 2021 but I am concerned about something related to my order and need advice from you experts here!
I will try to lay this out as simple/clearly as I can.
I will try to lay this out as simple/clearly as I can.
- June 2021: Bronco Reservation
- Oct 2021: Order Put in by Dealer for MY22 (I have the Order Summary and Order Code from the Dealer)
- Jan 2022: Order changed to Soft Top (as advised by Dealer due to Constraint)
- Aug 3, 2022: I contacted dealer to change the order back to Hard Top (I really want the Hard Top and might as well get what I want)
- Aug 4, 2022: I asked the Dealer to send me the Order Summary again so I could double check his work / make sure it is all correct. It's all good.
- Aug 9, 2022: I contacted Ford Chat to inquire if the Order was in "Unscheduled-Clean" status (Curious since MY22 is starting to come to a close)
- The Chat agent told me: "Good News! You have a VIN" and sent me the VIN and a link to the Ford Tracker
- I pulled up the order and was super excited! However, upon deeper inspection, I realized it was not what I ordered. It was 99% my order (everything was the same except it was the 2.3L I-4 engine which was not what I ordered)
- I looked into this further and realized that the Order Summary I was provided by the Dealer a few weeks ago (change back from Soft Top to Hard Top) actually had a different Order Code on it than my original order code.
- It's like the dealer made a NEW order vs EDITING my ORIGINAL ORDER from OCT 2021.
- So now I am really concerned. Which one is tied to my Reservation?
- Aug 10, 2022: I contact Ford Marketing 800 #
- They told me the Original Order is tied to my Reservation ID, NOT the "new order" (I didn't ask for a new order, just a change)
- They told me the Original Order has Price Protection, NOT the "new order"
- I pushed back on the Agent on the phone and she basically said that the only solution was to sort it out with the Dealer.
- I called the Dealer who was adamant that the new Order Code is tied to my reservation ID (he could not explain why there is a new Order Code to begin with)
- How can I get to the bottom of this to 100% confirm? Ford Marketing is telling me one thing. The Dealer another.
- Why would there be two orders? Is that how the Ford system works? You can't edit an order, only create a new one.
Sponsored