Amateur hour take it back. I only let the dealer touch my glass and I take pics of everything when drop off on site. I've had carpets damaged /holed, glove box and console covers scratched, broken side mirror, dents, ripped driver's seat.....animals!
True but whether they do internally or outsource the dealer is the accountable party with master Ford corp. Vs a glass shop who will most likely try and blow off any complaint with, in Canada at least, " no one else has complained" LOL.Most dealers don't do the windshield, they send it to another shop.