‘22 OB multiple error codes when using remote start

[MustangXR4TiSHO]

About three weeks ago, I was at a store and when I came out, I used the remote start. Got to the bronco opened the back, put in my stuff. Then went to the driver’s door and got in. There were numerous error messages on the dash, four-wheel-drive, disabled, see service now, many others as well. Pressing the off button to enter drI’ve mode did not work. Tried the whole procedure two more time for the same outcome. Then did not use the remote start and everything worked fine.

The dealer was too busy to see right away. Made an appointment for the following Friday. from what I can tell, they did not look at the car until the following Wednesday.. The service advisor called and said they have seen this before in a F150. They were working directly with Ford to resolve the issue. Apparently there are modules used and not used during remote start, and if the computer got confused this issue would manifest itself. He said it would take some time to resolve and I could pick up the vehicle. I was reluctant because of the unknown nature of the problem and concerned it could cause other problems with the vehicle potentially stranding me somewhere so I left it at the dealer.

I just called for an update today, it’s been two weeks, and they said pretty much the same thing. During remote start they were seeing up to more than 50 codes. The tech remember seeing something about this issue, but it was not a TSB. The service advisor said it would probably be better to take the vehicle and wait for Ford at some point in the future to issue a TSB.

Has this happened to anyone else? Should pick up the bronco or leave it there?

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[GA2Dr]

I have not heard of this but curious - are you remote starting from the Ford Pass app?

 

[MustangXR4TiSHO]

I have not heard of this but curious - are you remote starting from the Ford Pass app?

No, using the key fob. Is it worth trying with the app?

 

[FoCoBronc]

No, using the key fob. Is it worth trying with the app?

for what its worth, I have a 22OB and have routinely started mine remotely with the app and has always worked fine. I have never tried the key fob.

 

[MustangXR4TiSHO]

I will give that a shot during my next dealer visit.

Perhaps my problem is related to a Safelite windshield replacement 6 weeks ago. They recalibrated the AEB.

The ford tech said he found some info about checking for a bad pin connection.

 

[GA2Dr]

No, using the key fob. Is it worth trying with the app?

I will give that a shot during my next dealer visit.

Perhaps my problem is related to a Safelite windshield replacement 6 weeks ago. They recalibrated the AEB.

The ford tech said he found some info about checking for a bad pin connection.

I think it's worth checking with the app. I always start via the app (not even sure how to do it with the fob), never had a problem.

 

[Combustion_King]

I will give that a shot during my next dealer visit.

Perhaps my problem is related to a Safelite windshield replacement 6 weeks ago. They recalibrated the AEB.

The ford tech said he found some info about checking for a bad pin connection.

ugh the main reason i dont want to do a windshield on mine, the tech now a days are junk. can't trust anyone.

 

[FoCoBronc]

I will give that a shot during my next dealer visit.

Perhaps my problem is related to a Safelite windshield replacement 6 weeks ago. They recalibrated the AEB.

The ford tech said he found some info about checking for a bad pin connection.

I suppose they tried the the simple disconnect battery and reset everything?

 

[MustangXR4TiSHO]

Good idea! I will check with them next time. They have not mentioned trying that fix.

 

[MustangXR4TiSHO]

About three weeks ago, I was at a store and when I came out, I used the remote start. Got to the bronco opened the back, put in my stuff. Then went to the driver’s door and got in. There were numerous error messages on the dash, four-wheel-drive, disabled, see service now, many others as well. Pressing the off button to enter drI’ve mode did not work. Tried the whole procedure two more time for the same outcome. Then did not use the remote start and everything worked fine.

The dealer was too busy to see right away. Made an appointment for the following Friday. from what I can tell, they did not look at the car until the following Wednesday.. The service advisor called and said they have seen this before in a F150. They were working directly with Ford to resolve the issue. Apparently there are modules used and not used during remote start, and if the computer got confused this issue would manifest itself. He said it would take some time to resolve and I could pick up the vehicle. I was reluctant because of the unknown nature of the problem and concerned it could cause other problems with the vehicle potentially stranding me somewhere so I left it at the dealer.

I just called for an update today, it’s been two weeks, and they said pretty much the same thing. During remote start they were seeing up to more than 50 codes. The tech remember seeing something about this issue, but it was not a TSB. The service advisor said it would probably be better to take the vehicle and wait for Ford at some point in the future to issue a TSB.

Has this happened to anyone else? Should pick up the bronco or leave it there?

After giving this more thought, why are they waiting for a TSB or software update? This could be a hardware problem so they need to try replacing computer modules.

 

[Brian_B]

The service advisor said it would probably be better to take the vehicle and wait for Ford at some point in the future to issue a TSB.

Wait - really?

I mean, on one hand, I get that it’s still driveable - you can still start and run it fine locally.

But on the other, there is an issue and your dealer just totally blew you off. If you are under warranty I absolutely would not accept that answer, as there is a very good chance the TSB won’t come out and your warranty coverage is gone …

If it were me - first off, I’m lazy and just wouldn’t remote start it and maybe be ok if the alternative is sitting for weeks at a dealer being troubleshot. But past that, yeah. I’d find another dealer who isn’t too busy to perform the work.

You are right, it probably is a module, or a CAN/wiring issue. But other than having Ricky Bobby in Dealer Service tell you they think they remember seeing it once, I’m not convinced they even popped the hood on your Bronco at all.

The battery thing is an easy check to do yourself though and it’s amazing (or sad, depending on your point of view) how many times that actually works.

 

[MustangXR4TiSHO]

Wait - really?

I mean, on one hand, I get that it’s still driveable - you can still start and run it fine locally.

But on the other, there is an issue and your dealer just totally blew you off. If you are under warranty I absolutely would not accept that answer, as there is a very good chance the TSB won’t come out and your warranty coverage is gone …

If it were me - first off, I’m lazy and just wouldn’t remote start it and maybe be ok if the alternative is sitting for weeks at a dealer being troubleshot. But past that, yeah. I’d find another dealer who isn’t too busy to perform the work.

You are right, it probably is a module, or a CAN/wiring issue. But other than having Ricky Bobby in Dealer Service tell you they think they remember seeing it once, I’m not convinced they even popped the hood on your Bronco at all.

The battery thing is an easy check to do yourself though and it’s amazing (or sad, depending on your point of view) how many times that actually works.

It is under warranty through December of this year. I originally placed the order in May 2021. And it was delivered in December 2022. I have also purchased extended coverage beyond the factory coverage, this is with Ford.

from what I can tell the dealers having problems. When I call: 1/3 of the time I speak to a person, 1/3 of the time it goes to a voicemail in the service department, and the last one third of the time nobody ever picks up. my service advisor is even harder to pin down. For the most part he never called me back with an update when he said he would.

I think the next closest dealer for me is also somewhat sketchy. I took it there for my 25,000 mile oil change and they gave me a heads up that at 30,000 miles the oil change plus other things they think are necessary will cost me $1100. Extra items are a four wheel alignment and a brake fluid flush, other little stuff as well.

 

[Stevenson James]

It is under warranty through December of this year. I originally placed the order in May 2021. And it was delivered in December 2022. I have also purchased extended coverage beyond the factory coverage, this is with Ford.

from what I can tell the dealers having problems. When I call: 1/3 of the time I speak to a person, 1/3 of the time it goes to a voicemail in the service department, and the last one third of the time nobody ever picks up. my service advisor is even harder to pin down. For the most part he never called me back with an update when he said he would.

I think the next closest dealer for me is also somewhat sketchy. I took it there for my 25,000 mile oil change and they gave me a heads up that at 30,000 miles the oil change plus other things they think are necessary will cost me $1100. Extra items are a four wheel alignment and a brake fluid flush, other little stuff as well.

By any chance do you have the perimeter plus alarm installed as well?

 

[MustangXR4TiSHO]

By any chance do you have the perimeter plus alarm installed as well?

Nope.

 

[MustangXR4TiSHO]

After giving this more thought, why are they waiting for a TSB or software update? This could be a hardware problem so they need to try replacing computer modules.

I checked yesterday and they have not solved the problem. They will not try changing parts (computer modules) without permission from Ford.

So yesterday I called Ford customer service. They put me on hold while they checked with my Service Advisor. They confirmed that the dealer will not try changing parts without approval from the Ford tech support. They also said there is no information on contacts with Ford Tech support for this issue. However they said sometimes they mechanic at the dealer will make contact to tech support if they have their cell number.

They entered a complaint in their system. Hopefully this will incentivize the dealer mechanic to fix my Bronco.

As an aside last Sunday my wife noted antifreeze leaking from her 2021 Grand Cherokee with the hemi engine. I took off the splash guard and was able to see that the water pump had failed. I called the dealer and they are fully booked for 2 weeks. Called Jeep customer service to obtain a rental car per the terms of my extended warranty and they said a water pump failure is coved by the 5/50 power train warranty so no rental car. So at this point I have 0 cars in running condition. I rented a car on my own and plan on picking up the Bronco next week. Ugh!

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