“Update” from Mike Levine for those stuck on Ice Mountain

[ocbucks1]

He is an easy punching bag, but he is the Director of Communication for North America...not your local CSR who can or should manage customer complaints for every order that is having manufacturing, supply, or logistics issues.

With millions of vehicles being delayed or scratched from production or delayed during 2020, 2021, 2022, and maybe 2023...I'm not sure what you expect him to do.

Should he send a person to visually inspect where the specific vehicle is located, then write back and say "confirmed, waiting on parts"?

What would you actually want him to do or say to the tens of thousands of order holders waiting for a myriad of reasons?

I can tell you exactly. Provide clear and consistent communication with specific plans. Such as

“we have 4000 broncos build without blank module. Our plan is to retrofit these in the order build over the next month. We will be providing you with your place in line and your estimated retrofit date. “

this is basic planning and corporate communications. We got nada. No excuses. Punches deserved

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