Thank you!!!!So you need to know the rail car number, which you can get from your dealer. Example mine was TTGXxxxxxx. The big thing is not to try speaking with anyone at CSX Rail. The thought is that if they are getting a bunch of live calls they may stop giving access to the info (we are not their customer, Ford and the dealer are)
1. call 1-800-235-2352
2. Promoted for “location or weight” press “1”
3. It will ask for the car initials “ABCD” (whatever yours are)
4. It will then ask you to say the car number “123457” (again, whatever yours are)
5. It will read them back and ask if it’s correct “yes” or “no”. No will have you say it again. Yes will ask you to wait fir the info and then tell you the cars status.
If at any time it tries to connect you to an agent hang up and call again…. For the greater good.
hope this helps, good luck!
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