Archetype Racing Customer Service Issue

[For The Birds]

I ordered a set of S.I.T.H. front bumper shackles for my modular bumper on 4/27. I’ve sent them 3 emails requesting status of the shackles with zero response. Original estimate was 6 weeks. Really unhappy with their customer service. Has anyone had a similar experience? @EIGHTLUG

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[JBWildTrak]

I ordered a set of S.I.T.H. front bumper shackles for my modular bumper on 4/27. I’ve sent them 3 emails requesting status of the shackles with zero response. Original estimate was 6 weeks. Really unhappy with their customer service. Has anyone had a similar experience? @EIGHTLUG

Check all of the forums here on Bronco 6g, and you will see that everyone who has orders pending are having issues with non-communication from AR.

https://reportfraud.ftc.gov/

AR is sitting on my funds too, and yet seems to have ceased any and all communication.

Just got an E-Mail from AR about their 4th of July sale. But I sure haven’t received anything/correspondence regarding my order for stirrups that was placed nearly 6 months ago.

 

[JBWildTrak]

https://www.atg.wa.gov/

 

[adcam]

Sounds like another company that promises hard tops!

 

[mcinfantry]

I ordered a set of S.I.T.H. front bumper shackles for my modular bumper on 4/27. I’ve sent them 3 emails requesting status of the shackles with zero response. Original estimate was 6 weeks. Really unhappy with their customer service. Has anyone had a similar experience? @EIGHTLUG

I’d file a chargeback… a s a p

 

[WanderinWu]

I joined this forum to see if any had been able to get in touch with EIGHTLUG

Sadly it seems I am part of a larger group of customers who are minimum unsettled about their transaction with Archetype. I bought during their Black Friday promotion so I am sitting at 10 months of wait time.

Has the company responded to anyone since July?

 

[j_marinelli]

I joined this forum to see if any had been able to get in touch with EIGHTLUG

Sadly it seems I am part of a larger group of customers who are minimum unsettled about their transaction with Archetype. I bought during their Black Friday promotion so I am sitting at 10 months of wait time.

Has the company responded to anyone since July?

Unfortunately they are closed down and have/had several litigations going on.

More information about them here
https://www.bronco6g.com/forum/threads/do-not-order-from-archetype-racing.100387/

 

[lethalchristy]

I joined this forum to see if any had been able to get in touch with EIGHTLUG

Sadly it seems I am part of a larger group of customers who are minimum unsettled about their transaction with Archetype. I bought during their Black Friday promotion so I am sitting at 10 months of wait time.

Has the company responded to anyone since July?

If you do a quick search on here, there's a few threads. It seems Archetype has closed their doors andgone MIA. You may want to reach out to your CC company.

 

[For The Birds]

Doesn't surprise me at all. You can make a great product but if you sell to consumers and your customer service sucks then you will fail. I was lucky enough to get a refund from Archetype Racing for failure to deliver. Ended up buying the Infinite Rule Redeemer shackles. They are 6160 Billet Aluminum, beautifully made and I received them quickly and as promised.

https://www.etrailer.com/Tow-Shackles/InfiniteRule/IR93FR.html?feed=npn

 

[WanderinWu]

If you do a quick search on here, there's a few threads. It seems Archetype has closed their doors andgone MIA. You may want to reach out to your CC company.

Thank you for the quick response, time to talk to the CC Company in hopes that I can get my loot back.

 

[WanderinWu]

Does anyone make similar badging to them? Since I am likely going to have to shop around now.

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