Confirmation email from Ford

[LIBronco]

Is it possible that the people who placed an order and didn't get an email are outside the dealers allocation number?

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[Boxer4]

My dealer put my order in today. I had originally reserved a Big Bend, but decided to order a black diamond. My account on Ford.com is showing my order placed today but still as a Big Bend. I have not received an order confirmation email from Ford either.
My question is, how long after the dealer places an order does Ford send a confirmation email?
Does the contents of the email have your complete order in it?
Thanks

Two days ago, right after my order was entered, I got a "Preview" email from Ford. It was a detailed order with codes.
In about 30 minutes later Ford sent a conformation email. That email was more of a summary.
As of now, my online Ford account has not shown a conformation and it said to contact my dealer. I called Ford today and they said my order is in and all is good.

 

[Panmort]

They must be getting ready to call you?

I already spoke with them over email and sent over my B&P. My reservation changed to an order after that.

Is it possible that the people who placed an order and didn't get an email are outside the dealers allocation number?

I was also thinking this is possible. I'm 99.99% likely outside of the allocation and will be MY22.

 

[LIBronco]

I just called Ford Bronco customer service. I was told that if no order confirmation email was received in 24 hours, then the dealer placed the order incorrectly and must be contacted by the buyer.

 

[Scohin]

My dealer put my order in today. I had originally reserved a Big Bend, but decided to order a black diamond. My account on Ford.com is showing my order placed today but still as a Big Bend. I have not received an order confirmation email from Ford either.
My question is, how long after the dealer places an order does Ford send a confirmation email?
Does the contents of the email have your complete order in it?
Thanks

This is my exact situation as well,
Went over pricing and everything had reserved a BB but ordered a BD. Ford website still reflects BB in-store order

 

[LIBronco]

just got the confirmation email from ford with all the correct info.

 

[Gotdesl]

Order was placed on the 19th and shows as in-store order. No confirmation email, no summary, etc. Definitely within dealers '21 allocation, so I'm not sure that theory works in every instance.

 

[Panmort]

I emailed my dealer asking about the email confirmation. They responded with:

"Your Bronco request is very important to me. I've attached your order confirmation as Ford experienced technical difficulties upon opening the ordering banks. It was also stated that based on your place in line, you'll be more likely to get moved to the 2022 production time frame. Customers that submitted their reservations between July - September were given priority for 2021. Don't hesitate to reply should you have any further questions."

The order confirmation he attached was just a picture of him searching for my email in Ford's system and showing my order was submitted.

 

[DealerInsider]

My dealer put my order in today. I had originally reserved a Big Bend, but decided to order a black diamond. My account on Ford.com is showing my order placed today but still as a Big Bend. I have not received an order confirmation email from Ford either.
My question is, how long after the dealer places an order does Ford send a confirmation email?
Does the contents of the email have your complete order in it?
Thanks

Ask your dealer for a copy of your DORA...that is what is ordered...the ford.com accounts and email confirmations havnt been always matching...ran into this on several orders

 

[Boxer4]

Ask your dealer for a copy of your DORA...that is what is ordered...the ford.com accounts and email confirmations havnt been always matching...ran into this on several orders

So is the Preview Order with a number and the DORA two different things?

 

[DealerInsider]

So is the Preview Order with a number and the DORA two different things?

Here is a DORA example attached...let me know if you have any other questions

 

[Boxer4]

Here is a DORA example attached...let me know if you have any other questions

Thanks-thats it

 

[KANE COUNTY ILLINOIS]

I got mine about 4 hours after.

Hey, did you buy local?

 

[ausherpharmd]

Hey, did you buy local?

No. I was not happy with any of the dealers in Illinois or Wisconsin. I couldn't find a single one that I could trust or that knew about the Bronco. Several lied, most wouldn't give me the time of day, and the others were clueless. I went with Granger.

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