Ford order confirmation email

[Sighlense]

I ordered today. My reservation page still shows my Badlands (ordered base) res, but it has my order number and date(today). Got an email from Ford asking me to confirm my email address(why, i don't know), but that is it.

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[Gotdesl]

IME, when you call the reps have no visibility into what priority code your dealer has assigned. If it was converted by the dealer, it shows as an order even if it doesn't have your specific order information. My dealer was not willing to change my priority code to something that could be scheduled and built. It took contacting someone much higher up than customer service or the Bronco team to get it resolved. Corporate stepped in and had them assign buildable priority codes to my order and others at this dealer that were being held as 99's without a specific customer request at this dealership. Within a couple of minutes of the dealer changing it to priority 19, I finally got the email with my build information. I can't speak to what is going on with your order or dealer, but you have just over a week left. If it feels wrong, assume that it is until someone can prove to you otherwise. My order is now being handled directly by the general manager at the dealership. Corporate can and will help.

 

[ElephantPrime]

IME, when you call the reps have no visibility into what priority code your dealer has assigned. If it was converted by the dealer, it shows as an order even if it doesn't have your specific order information. My dealer was not willing to change my priority code to something that could be scheduled and built. It took contacting someone much higher up than customer service or the Bronco team to get it resolved. Corporate stepped in and had them assign buildable priority codes to my order and others at this dealer that were being held as 99's without a specific customer request at this dealership. Within a couple of minutes of the dealer changing it to priority 19, I finally got the email with my build information. I can't speak to what is going on with your order or dealer, but you have just over a week left. If it feels wrong, assume that it is until someone can prove to you otherwise. My order is now being handled directly by the general manager at the dealership. Corporate can and will help.

@Gotdesl can you advise me on how to engage corporate in the same fashion that you did? At this point it feels pretty urgent.

I am concerned that the dealership (or perhaps just the salesperson) handling my reservation is doing the same thing, either by ignorance or intent. Here is the sequence of events:

Jan 30 - I receive text and email from salesperson to convert my reservation. I replied to the email with a build sheet.

Feb 4 - I am expecting an appointment to sign off on a build and an order. I have no news, no replies to email. I call the dealership and explain what I want to the salesperson who answers the phone. He tells me he knows what's up with the Broncos, and promises to handle my order. He also advises they are collecting all the build sheets and pushing into the order system in the last week of Feb.

Feb 26 - My Ford account converts from a reservation to "in-store order". I do NOT have a DORA, no signatures, no other communication received. I do not receive an email from Ford saying "your order is confirmed". But, I'm thinking salesperson did what he said and is following a plan.

Mar 6 - I worry. I email the salesperson, saying "2 weeks left, do we need to get some documentation arranged to confirm my order?". No reply.

Mar 10 - I worry more. I email again, saying "less than a week left and I haven't signed anything or received a an order confirmation from Ford". NO REPLY.

Mar 11, #1 - I call the salesperson. I said "I'm calling to check on my order. I haven't received an order confirmation from Ford. We haven't done any paperwork. I think we've missed a step." Salesperson then becomes very rude. He rants about how nobody knows anything about the timeline, and some people are going to get '21s and some will get '22s and we are all on this ride together. I say, as politely and kindly as I can muster: "okay, I understand. I'd like for you to convert my order back to a reservation, WITHOUT cancelling it. I'd like to try another dealership." He tells me that he can't help me, it is out of his hands, and to just watch my account on Ford.com. I have nothing to say to this. Somebody hangs up. I don't recall who.

Mar 11, #2 - I call the Ford Bronco Customer Service line. I tell them what is going on and that I want to move my order. The representative tells me that everything looks fine and my "in-store order" is submitted. I never saw a DORA, never signed anything, I never got an order confirmation email, and clearly the salesperson is not interested in getting that done. I ask about moving my reservation to another dealership, without cooperation of the first dealership. Person tells me this can take weeks. Person asks if I have called the manager yet. I ask him for advice - "what can I possibly tell them or ask them for, in order to make sure my order is right? What is the thing that I need them to check for? Please tell me specific words". Customer Service rep asks if there is anything else they can help me with and please stay on the line for a survey. (but you didn't really help me, did you?)

At this point I am very concerned about getting my Bronco ordered.

Mar 11, #3 - I call the dealership and leave a voicemail for the General Manager. I leave my name, phone number, and say vaguely "I'm calling about a vehicle that I ordered". Then I drive to the dealership and tell a person "I need to review the DORA for a vehicle that I have on order". Person escorts me to the Fleet Manager's office.

Mar 11, #4 - I tell the Fleet Manager "I'm here to review a DORA for my Bronco, sign off on the order and price. I am so excited about these trucks. I have all day, so we can do it whenever you have time and I'll just wait. Here is my reservation number." Fleet Manager is friendly and cooperative. He finds my build sheet. Then he opens and starts searching WEBDO for my order. It takes less than 15 minutes to go through and check the equipment codes and options. He looks at it and says "none of the late availability items. You have a good chance of getting this built!" I'm grinning and happy. I thank profusely. I walk away with a signed DORA, priority code 19, with all the right equipment and my name on it. By the time I get home, I have an "order confirmed" email from Ford. YAY! I am ecstatic.

Here is the thing:

1. I don't know if the DORA submitted by the Fleet Manager was linked to my reservation, or if he just created a new order. Given the potential for a 9-month timestamp discrepancy, I'm pretty concerned about it. I emailed the Fleet Manager asking him to please check that my order is actually linked to my reservation number, and I attached a screenshot of WEBDO from the Dealer FAQ with a big red circle around the "Online Order ID" saying "please check for this number here". No response yet. I really hope he follows up.

2. While I was watching him browse WEBDO, I see what could be hundreds of orders for Broncos with priority code 99. Between that and the behavior of the salesperson, I'm thinking they might have a huge problem with their Bronco orders and they are completely unaware of it. That, or ALL of their customers have decided to hold out for MY'22. (disbelief)

With hindsight, I should have immediately recognized the problem on Feb 4th, and transferred my reservation before allowing it to be converted by this dealership. Now I have less than 1 week to get it sorted out.

If anyone from "corporate" who has superpowers reads this, please contact me.

Edit 3/13: As recommended by @JPOPS5 I followed the network request inspection procedure, decribed here...
https://www.bronco6g.com/forum/threads/look-up-your-order-through-the-ford-com-website-code.13729/
... and what it shows is NOT a good match. The reservations.json payload from the website describes a 4-dr Race Red Wildrak 2.7L / 10A with Mid package with an orderConfirmed date of 2/26. My DORA is for a 4-dr Cactus Gray Badlands 2.3L / 7M with High package, generated on 3/11.

The reason I feel this is important, is because (by my understanding) on Ford's "sorting day" the orders are going to be prioritized using some combination of reservation timestamp, build configuration, and priority code < 99 to determine the first build batch. If my reservation is attached to a priority-99 wildtrak instead of the priority-19 badlands, it will have a very low chance of getting built.

 

[JPOPS5]

@Gotdesl can you advise me on how to engage corporate in the same fashion that you did? At this point it feels pretty urgent.

I am concerned that the dealership (or perhaps just the salesperson) handling my reservation is doing the same thing, either by ignorance or intent. Here is the sequence of events:

Jan 30 - I receive text and email from salesperson to convert my reservation. I replied to the email with a build sheet.

Feb 4 - I am expecting an appointment to sign off on a build and an order. I have no news, no replies to email. I call the dealership and explain what I want to the salesperson who answers the phone. He tells me he knows what's up with the Broncos, and promises to handle my order. He also advises they are collecting all the build sheets and pushing into the order system in the last week of Feb.

Feb 26 - My Ford account converts from a reservation to "in-store order". I do NOT have a DORA, no signatures, no other communication received. I do not receive an email from Ford saying "your order is confirmed". But, I'm thinking salesperson did what he said and is following a plan.

Mar 6 - I worry. I email the salesperson, saying "2 weeks left, do we need to get some documentation arranged to confirm my order?". No reply.

Mar 10 - I worry more. I email again, saying "less than a week left and I haven't signed anything or received a an order confirmation from Ford". NO REPLY.

Mar 11, #1 - I call the salesperson. I said "I'm calling to check on my order. I haven't received an order confirmation from Ford. We haven't done any paperwork. I think we've missed a step." Salesperson then becomes very rude. He rants about how nobody knows anything about the timeline, and some people are going to get '21s and some will get '22s and we are all on this ride together. I say, as politely and kindly as I can muster: "okay, I understand. I'd like for you to convert my order back to a reservation, WITHOUT cancelling it. I'd like to try another dealership." He tells me that he can't help me, it is out of his hands, and to just watch my account on Ford.com. I have nothing to say to this. Somebody hangs up. I don't recall who.

Mar 11, #2 - I call the Ford Bronco Customer Service line. I tell them what is going on and that I want to move my order. The representative tells me that everything looks fine and my "in-store order" is submitted. I never saw a DORA, never signed anything, I never got an order confirmation email, and clearly the salesperson is not interested in getting that done. I ask about moving my reservation to another dealership, without cooperation of the first dealership. Person tells me this can take weeks. Person asks if I have called the manager yet. I ask him for advice - "what can I possibly tell them or ask them for, in order to make sure my order is right? What is the thing that I need them to check for? Please tell me specific words". Customer Service rep asks if there is anything else they can help me with and please stay on the line for a survey. (but you didn't really help me, did you?)

At this point I am very concerned about getting my Bronco ordered.

Mar 11, #3 - I call the dealership and leave a voicemail for the General Manager. I leave my name, phone number, and say vaguely "I'm calling about a vehicle that I ordered". Then I drive to the dealership and tell a person "I need to review the DORA for a vehicle that I have on order". Person escorts me to the Fleet Manager's office.

Mar 11, #4 - I tell the Fleet Manager "I'm here to review a DORA for my Bronco, sign off on the order and price. I am so excited about these trucks. I have all day, so we can do it whenever you have time and I'll just wait. Here is my reservation number." Fleet Manager is friendly and cooperative. He finds my build sheet. Then he opens and starts searching WEBDO for my order. It takes less than 15 minutes to go through and check the equipment codes and options. He looks at it and says "none of the late availability items. You have a good chance of getting this built!" I'm grinning and happy. I thank profusely. I walk away with a signed DORA, priority code 19, with all the right equipment and my name on it. By the time I get home, I have an "order confirmed" email from Ford. YAY! I am ecstatic.

Here is the thing:

1. I don't know if the DORA submitted by the Fleet Manager was linked to my reservation, or if he just created a new order. Given the potential for a 9-month timestamp discrepancy, I'm pretty concerned about it. I emailed the Fleet Manager asking him to please check that my order is actually linked to my reservation number, and I attached a screenshot of WEBDO from the Dealer FAQ with a big red circle around the "Online Order ID" saying "please check for this number here". No response yet. I really hope he follows up.

2. While I was watching him browse WEBDO, I see what could be hundreds of orders for Broncos with priority code 99. Between that and the behavior of the salesperson, I'm thinking they might have a huge problem with their Bronco orders and they are completely unaware of it. That, or ALL of their customers have decided to hold out for MY'22. (disbelief)

With hindsight, I should have immediately recognized the problem on Feb 4th, and transferred my reservation before allowing it to be converted by this dealership. Now I have less than 1 week to get it sorted out.

If anyone from "corporate" who has superpowers reads this, please contact me.

Just a thought, I saw this thread today.
https://www.bronco6g.com/forum/threads/look-up-your-order-through-the-ford-com-website-code.13729/

I think you can use the instructions to
a) Verify your reservation date/timestamp
b) Confirm that the status shows "ORDERED" (I was able to see this in mine)

*I'm not from corporate, and I wish I had superpowers.

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