Confused... which order is ordered?

[c4004]

I submitted a reservation 07/2020 and my local dealer converted to an order in March 2021 (red 4-door Wildtrak). However, that order wasn't submitted to Ford, just held in queue (I had been going back/forth over manual transmission).

Fast forward to this week. I emailed my local Ford dealer with final spec silver 2-door Outer Banks. (now when I say emailed, I emailed 2 of the sales reps that I had been speaking with. They never really followed through. Then I called about 6x, found a more receptive rep, and emailed them the specifications while I was on the phone with him.

And then puzzlingly, a day later I get an email from Ford that your orange 4-door Wildtrak has been confirmed (I mean, looks pretty sweet and it is configured to the nines, but also >$70k, and not the Bronco I want).

But then to make things more confusing, a few hours later I get an email from [email protected] with the correct spec silver 2-door Outer Banks.

My question is, given the 6 phone calls and 20 emails, how do I know the correct spec car has the right reservation number and isn't an order somewhere down the queue in 2024.

And more scarily, I had been told I'd be buying the car at MSRP in 2021. Does that verbal agreement carryover?

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[mbagne]

You might try calling the Bronco Support Team at Ford, maybe they can help sort it out. 800-334-4375.

 

[c4004]

Well, have been on hold for 49 minutes. Let's see. Was hoping this would've updated to my placed order but 3 days later it is still the incorrect order.

 

[ZackDanger]

Is the only indication that the incorrect order was placed the computer generated image on a generic form email auto-generated by a Ford server somewhere?

...do you have a WBDO order summary from your dealer that itemizes *exactly* what they submitted for you? .... along with the price you hopefully negotiated and agreed on paying?

Also, you got a specific followup email summary with the correct build?

You get one of these, right? Looks like it... that's how you know what they submitted into the system.

 

[c4004]

Well, have been on hold for 49 minutes. Let's see. Was hoping this would've updated to my placed order but 3 days later it is still the incorrect order.

And then an hour in they hang up.

 

[c4004]

Is the only indication that the incorrect order was placed the computer generated image on a generic form email auto-generated by a Ford server somewhere?

...do you have a WBDO order summary from your dealer that itemizes *exactly* what they submitted for you? .... along with the price you hopefully negotiated and agreed on paying?

Also, you got a specific followup email summary with the correct build?

You get one of these?

Yes, I did get the above (with the correct specifications).

 

[ZackDanger]

Yes, I did get the above (with the correct specifications).

Great.

Don't read too much into that generic form email with a random image you got, if everything specific lists the correct build.

 

[hellahella]

The hotline is very much like the reservation process. They tell you that you will be connected in the order that they receive; i was disconnected after 45 minutes so i called again but got through after 5 mins.

 

[c4004]

Well, changed an item on order, new DORA/WBDO, new email from Ford w/ the right specifications, and now the site is synchronized.

And now I wait.

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