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- #16
My soft top was scalped. Need a new soft top and associated mechanicals + some paint to repair scratches on the pillars
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Look at the bright side, if you get back in line you can switch to Eruption Green or Hot Pepper Red.
In all seriousness, if there was any structural damage to the A pillar or cross member I would run from it as fast as possible. If the top was scalped, were the latch points damaged, bent, etc...it may never seal or perform as intended.
In all seriousness, if there was any structural damage to the A pillar or cross member I would run from it as fast as possible. If the top was scalped, were the latch points damaged, bent, etc...it may never seal or perform as intended.
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I saw somewhere, dealer youtube channel or on a forum, that when this happens this is what the priority 01 is for. Vehicles damaged in shipping, VIP orders or other extreme incidents. Shipping company should have insurance to cover their transports so I would think they are involved in the resolution too, but again, I don't know. If it were me, I would ask to be put at the top of their allocations for a new one (I know constraints, all the other BS, wouldn't probably matter) and let the dealer/Ford/transport company figure out the damaged one. Maybe have them buy you a new Bestop, fix the paint and give you a helluva discount on the damaged one, if you could live with it that is? Sucks to hear this happened to you and hopefully you and the dealer/Ford can work it out.
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- #19
Thanks. I'm just bummed. I just want some options and at the end of the day, may be I wait it out and get back in line.... I waited this long... just want the official position and time line... hard to get that when no one knows anything...
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Your best option may be to take a dealer order for now and reorder what you want. It sounds like you’ll never be happy with a repaired Bronco (I wouldn’t) especially if you pay MSRP for it. Drive whatever model you can get for now, hopefully close to what you ordered, and sell it when your dream machine arrives.
Not ideal but workable. I feel for you and I hope this doesn’t happen to anyone else…including myself.
Not ideal but workable. I feel for you and I hope this doesn’t happen to anyone else…including myself.
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If it's that bad, I don't think I'd touch that with a 10 foot pole... Hopefully they can get you back in line with a priority build. I know it sucks regardless, but long term it'll be the smarter decision (IMO).
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You have no case with Ford. You need to interact with your dealer. If it is severely damaged they can place a priority order with Ford for a replacement. If it is fixable your options are let the fix it and you take it or you walk away. If you have already signed/paid, you get to wait for it to be repaired or totaled.
Good deal don’t take that bronco it will not be the same like it was new what was the damage to it got pics
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- #25
I'm not looking for a case (I'm a lawyer). I'm looking for some customer support and information on what happens next and what I can expect. That's it. I've gotten more from this forum in the past hour than I have from my dealer or Ford.... should I be surprised since that's been par for the course since the beginning .... the only difference now is the Bronco I ordered is sitting damaged at the dealer versus figuring out when it will be built etc...
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I suspect the delay could be the transporter's insurance company processing the claim.
I don’t believe the OP said “I want resolution tomorrow with a brand new bronco and Levine to deliver it personally”. He’s asking for help in getting some communication going to figure out the next steps. Some of you are awfully high and mighty about it- until your bronco comes in damaged. Then it’ll be burn the m’fer down.
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You gotta get on your dealer. They have access to the regional rep that can prioritize your next order and fit you in on the next scheduling if you want a new bronco, or figure out a repair strategy for you. Ford relies heavily on the dealer network for end user support so you gotta play that game with them here.
That totally sucks, I feel bad for you. I don't think I could wait twice for one Bronco...
This is a dealer issue. I would go there, stay there in person until you get answers. Get names, phone numbers, etc. so you can follow up. At the very least they can get you a rental vehicle while it is repaired. This should all be covered by the insurance of the delivery vehicle that had the incident.
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