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I contacted my dealer to find out what is the latest build week info and was told that he no longer works there anymore. And not only that, they are under new management.
I ask the salesman I was speaking with to pull up my order info to find out, and he says whatever info I have should be the same as what's in their end. IT WAS PAINFUL. He keeps on insisting that delivery should happen 2 months after the build date and I should hear back from them when it's there, and here I am saying I am not asking about delivery, I'm simply asking about the build week! That conversation really scared me because of how uninformed he was and he is also saying I wouldnt pay more than market value, so I then tell him that the deal was paying for MSRP.
I feel helpless now that I have a VIN assigned, and might not be able to switch dealerships. The dealer and management I had an agreement with are no longer there to honor it. Any advice?
UPDATE:
The dealership honored the agreement. And they made everything so painless and even more easy going as before (We bought a Bronco Sport for my wife in February). The new sales manager gave me a railcar number to track and I've tracked it the whole way through. As soon as it got off the rail car, they said they would notify me as soon as it gets to the dealership and they did just that. He called me before the dealership even opened and they even kept the doors open for me (I had to drive 2hrs to them after work ended) so I can take it home on the same day.
I didn't have to ask about the rebates because they were on top of it and all my requests were honored. I highly recommend Frontier Ford.
I ask the salesman I was speaking with to pull up my order info to find out, and he says whatever info I have should be the same as what's in their end. IT WAS PAINFUL. He keeps on insisting that delivery should happen 2 months after the build date and I should hear back from them when it's there, and here I am saying I am not asking about delivery, I'm simply asking about the build week! That conversation really scared me because of how uninformed he was and he is also saying I wouldnt pay more than market value, so I then tell him that the deal was paying for MSRP.
I feel helpless now that I have a VIN assigned, and might not be able to switch dealerships. The dealer and management I had an agreement with are no longer there to honor it. Any advice?
UPDATE:
The dealership honored the agreement. And they made everything so painless and even more easy going as before (We bought a Bronco Sport for my wife in February). The new sales manager gave me a railcar number to track and I've tracked it the whole way through. As soon as it got off the rail car, they said they would notify me as soon as it gets to the dealership and they did just that. He called me before the dealership even opened and they even kept the doors open for me (I had to drive 2hrs to them after work ended) so I can take it home on the same day.
I didn't have to ask about the rebates because they were on top of it and all my requests were honored. I highly recommend Frontier Ford.
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