- Joined
- Jan 21, 2021
- Threads
- 168
- Messages
- 610
- Reaction score
- 501
- Location
- New Orleans, LA
- Website
- www.oraclelights.com
- Vehicle(s)
- Bronco
- Your Bronco Model
- Base
Let me start by saying this is just a fair warning to anyone who is looking to upgrade your taillights.
I bought these direct from the manufacturer and at the time had only seen positive reviews about the company and their quality. My experience has proven to be less fortunate not once but now twice. The photos below are taken about four months apart and the issue is the same. The difference however is that the failed tail lamp on the drivers side from the first photo was exchanged for a brand new one seen in photo number two. The first lamp lasted 6 months or thereabouts from time of install as I left them in the box for about a year while I sourced the time for the install and more importantly the early Windows PC that could run the Forescan to even use the lamps. They were actually good about replacing this from the perspective of the normal warranty period as my procrastination with installation had passed the warranty period. I appreciated this very much actually.
But the process to deal with the requirements of that manufacturer and the hoops they force you to jump through was quite painful and not logical or convenient to the end user. To get the replacement lamp took about a month of back and forth plus they wanted me to remove the light for a build code before they would ship the replacement. Let's just say this is far from convenient and what I found when I finally did go to replace the lamp is that the plastic tab that pushes into the holder is very brittle and broke immediately upon removal. The second lamp lasted less than 4 months. I guess I'm going back to stock at this point.
We appreciate you sharing your experience, and we’re truly sorry that the process felt frustrating. That’s not the experience we want for our customers, and we’d love another opportunity to make this right. A member of our team will be reaching out to you directly to see how we can help. We value your feedback and want to improve!Let me start by saying this is just a fair warning to anyone who is looking to upgrade your taillights.
I bought these direct from the manufacturer and at the time had only seen positive reviews about the company and their quality. My experience has proven to be less fortunate not once but now twice. The photos below are taken about four months apart and the issue is the same. The difference however is that the failed tail lamp on the drivers side from the first photo was exchanged for a brand new one seen in photo number two. The first lamp lasted 6 months or thereabouts from time of install as I left them in the box for about a year while I sourced the time for the install and more importantly the early Windows PC that could run the Forescan to even use the lamps. They were actually good about replacing this from the perspective of the normal warranty period as my procrastination with installation had passed the warranty period. I appreciated this very much actually.
But the process to deal with the requirements of that manufacturer and the hoops they force you to jump through was quite painful and not logical or convenient to the end user. To get the replacement lamp took about a month of back and forth plus they wanted me to remove the light for a build code before they would ship the replacement. Let's just say this is far from convenient and what I found when I finally did go to replace the lamp is that the plastic tab that pushes into the holder is very brittle and broke immediately upon removal. The second lamp lasted less than 4 months. I guess I'm going back to stock at this point.
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