- Joined
- Jul 21, 2020
- Threads
- 19
- Messages
- 138
- Reaction score
- 368
- Location
- Coral Springs, FL
- Vehicle(s)
- Ford F150
- Your Bronco Model
- Big Bend
- Thread starter
- #1
After buying 2 Broncos I had, to quote the Infamous El Guapo, a "plethora" of reward points and Blue Tier status. So I decided to take my F-150 in for service. My bill was about $900 and I used $400 of my Reward Points to pay for it leaving a cash balance of $500. I assumed I would get the $500 worth of Reward Points credited back to my account ($500 x 10 = 5000 points).
But they only gave me 1,300 points.
So (and maybe here's is where my mistake began) I called Ford Customer Service to ask for an explanation.
I was told to send an email to [email protected] with my documentation and I would hear back within a few days
I sent my email 8/3
No response
I sent another on 8/10 and included the phrase: "I haven't heard anything from you? At least give me the courtesy of a response"
Crickets
So this morning 8/25 I called back Ford Customer Service and they said "your case is closed"
"You can only get points for parts and labor"
So then I asked "what else does the dealer do except parts and labor?"
"Have a wonderful day sir and please hold for a brief satisfaction survey"
So I figured that at least in the survey I would say that I was "not satisfied"
So I waited and waited.
No survey
But they only gave me 1,300 points.
So (and maybe here's is where my mistake began) I called Ford Customer Service to ask for an explanation.
I was told to send an email to [email protected] with my documentation and I would hear back within a few days
I sent my email 8/3
No response
I sent another on 8/10 and included the phrase: "I haven't heard anything from you? At least give me the courtesy of a response"
Crickets
So this morning 8/25 I called back Ford Customer Service and they said "your case is closed"
"You can only get points for parts and labor"
So then I asked "what else does the dealer do except parts and labor?"
"Have a wonderful day sir and please hold for a brief satisfaction survey"
So I figured that at least in the survey I would say that I was "not satisfied"
So I waited and waited.
No survey
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