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IMO, another prime example of why the third-party dealership model is broken and we should be able to buy vehicles and parts directly from Ford.
So, I broke my driver's side CV this weekend wheeling. I'm on 37's with a Eibach Coil-over lift. I think I hurt it on a super hard trail where I had to bump it over several ledges, finished it off on a super steep downhill where I was wedged against a tree with my rock rail and had to try and reverse under load. Broke off right at the wheel bearing but the stub in that end had enough to keep the wheel bearing pre-loaded, left the stub shaft in the diff side. I was able to drive home almost 3 hours (with no ABS, traction control, or cruise).
Anyway, got home and was looking at replacement parts on Tuesday. Warranty was almost immediately denied by the dealership I use (didn't really push it at all, I understand). Talking to them, they wanted $465 for the cv and the diff seal (which they suggested replacing as well). SO, knowing MSRP on the CV is $406 (Flip posted a screen shot of it last week on another thread), I asked if they could help me out on that price a little, this is how that conversation went:
Me: "Hey, I know MSRP on that CV is like $400, any way you could help me out on that a little?"
Parts guy: "No, we don't normally do anything like that."
Me: "It's an over-the-counter part, not sure why you'd charge me full retail. There are websites where I can order that part for like $280."
Parts guy: "Well that's what you should probably do then."
Me: "Really??? Ya, I'm not asking you to match that price, just asking for a little break given you're not having to do anything with the part but order it. Seems like you could meet me somewhere in the middle."
Part guy: "We're not getting labor on this either. The price is the price."
I ended up ordering it online for $280, $310 shipped. I'm guessing the cost for the dealer on that part is somewhere around $200. MSRP on the Ford Performance M210 CV Set (Part: M-3429-BR) is $495 and that is BOTH sides and they're painted.
I just don't understand why a dealership wouldn't work with a customer who spent $65k on a vehicle from them. I'm not an entitled person AT ALL but damn, NOTHING, they're out here trying to make $200 for a couple of mouse-clicks? I would have been happy with a 10% discount, didn't expect them to price match a whole-sale price at all. The other thing was the disrespect, guy couldn't be bothered to even have a full conversation, basically told me to F-Off without saying it...
My sales guy was awesome, I bothered the SHIT out of him waiting on my Bronco for so long. I told him I'd definitely do business with him again but wouldn't be using the dealership for service moving forward.
So, I broke my driver's side CV this weekend wheeling. I'm on 37's with a Eibach Coil-over lift. I think I hurt it on a super hard trail where I had to bump it over several ledges, finished it off on a super steep downhill where I was wedged against a tree with my rock rail and had to try and reverse under load. Broke off right at the wheel bearing but the stub in that end had enough to keep the wheel bearing pre-loaded, left the stub shaft in the diff side. I was able to drive home almost 3 hours (with no ABS, traction control, or cruise).
Anyway, got home and was looking at replacement parts on Tuesday. Warranty was almost immediately denied by the dealership I use (didn't really push it at all, I understand). Talking to them, they wanted $465 for the cv and the diff seal (which they suggested replacing as well). SO, knowing MSRP on the CV is $406 (Flip posted a screen shot of it last week on another thread), I asked if they could help me out on that price a little, this is how that conversation went:
Me: "Hey, I know MSRP on that CV is like $400, any way you could help me out on that a little?"
Parts guy: "No, we don't normally do anything like that."
Me: "It's an over-the-counter part, not sure why you'd charge me full retail. There are websites where I can order that part for like $280."
Parts guy: "Well that's what you should probably do then."
Me: "Really??? Ya, I'm not asking you to match that price, just asking for a little break given you're not having to do anything with the part but order it. Seems like you could meet me somewhere in the middle."
Part guy: "We're not getting labor on this either. The price is the price."
I ended up ordering it online for $280, $310 shipped. I'm guessing the cost for the dealer on that part is somewhere around $200. MSRP on the Ford Performance M210 CV Set (Part: M-3429-BR) is $495 and that is BOTH sides and they're painted.
I just don't understand why a dealership wouldn't work with a customer who spent $65k on a vehicle from them. I'm not an entitled person AT ALL but damn, NOTHING, they're out here trying to make $200 for a couple of mouse-clicks? I would have been happy with a 10% discount, didn't expect them to price match a whole-sale price at all. The other thing was the disrespect, guy couldn't be bothered to even have a full conversation, basically told me to F-Off without saying it...
My sales guy was awesome, I bothered the SHIT out of him waiting on my Bronco for so long. I told him I'd definitely do business with him again but wouldn't be using the dealership for service moving forward.
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